Store Manager - Factorie Mall Of Africa

Cotton On Group; Midrand; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Base salary + super

Career growth across 7 brands

Staff discounts across multiple brands

Wellness support 24/7

Family and medical discounts

Returnity - new parent support

Job summary

Cotton On Group is hiring a Store Manager for Mall of Africa. You will lead a store team to create outstanding customer experiences and drive positive store results in a dynamic retail environment.

You will coach your Store Management team to stay customer-first, people-focused and results-driven, while partnering with VM and Merch teams to deliver engaging brand moments and a seamless shopping journey.

Qualifications

• Experience leading a store team or retail operation.
• Strong focus on delivering exceptional customer experiences.
• Proven ability to coach and develop staff and manage performance.

Responsibilities

• Lead and embed a culture that delivers great customer experiences and drives store results.
• Coach and empower your store management team to be customer-first, people-focused and results-driven.
• Oversee scheduling, wage management, and productivity targets while collaborating with VM and Merch teams.
• Drive brand moments and flagship experiences across the store to engage shoppers.
• Support the Cotton On Group Foundation initiatives and social impact projects.

Skills

Leadership

People management

Customer focus

Coaching

Team development

Job description

Job Description

Do you love Streetwear?

Store Manager Mall of Africa

To enable the vision, lead the team to deliver amazing customer experiences and achieve positive store results

Be Who You Are. Love What You Do.

We're an Aussie brand with our feet on the ground and our heart in our people.

Bringing you a brand new opportunity at Factorie Mall of Africa

Benefits

• Competitive base salary + super
• Local and Global career growth – progress your career across our 7 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie
• Wellness support 24/7 – mental health, relationships, family + more
• Discounts for you and your family - medical, travel, financial + more
• Returnity - Paid program for new parents heading back to work

The Role

Store Managers enable their team to create great experiences for our customer and drive business outcomes for their store.

• Lead and embed a culture that builds a team of engaged product and Brand ambassadors within your store
• Enable and empower your Store Management team who are customer first, people focused and results driven
• Coach your team to deliver multiple Brand moments and an elevated flagship experience for our customer to shop seamlessly throughout your store
• Identify your teams development needs and motivators to drive wellness, engagement and performance to build our bench for future succession
• Work with your Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customer
• Manage store schedules and wages effectively to achieve productivity and wage targets
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world

It's more than a job. It's about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life's more fun when you're free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let's do good things together.

At Cotton On, we are focused on building a culture centered in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.

About Us

From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they're not afraid to think big.

About The Team

Factorie is a global youth fashion brand, we remix the everyday to offer accessible street and casual fashion for girls and guys. With stores in across Australia, New Zealand and South Africa, we're part of a bold, restless, connected generation and always keep it real.