Store Manager Basic + Commission Western Cape Senior - Level

Cash Crusaders; Wes-Kaap; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Cash Crusaders is seeking an Assistant Store Manager to lead a high-performance retail team in the Western Cape. The role focuses on achieving sales targets, enhancing customer service, and driving staff development in a fast-paced environment.

You will oversee operations, inventory controls, merchandising standards, and implement policies while fostering a customer-first culture. Willingness to relocate within Western Cape is required.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve sales targets.
• Promote add-ons, GP, and other revenue channels.
• Ensure merchandising and marketing standards are followed.
• Attract and retain a loyal customer base.
• Oversee inventory controls and stock management.
• Monitor store performance with stock availability and demand.
• Deliver exceptional customer experiences and act on feedback.
• Lead by example to reinforce a customer-first culture.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and internal growth.
• Manage performance consistently and fairly.
• Foster a positive and productive working environment.
• Ensure adherence to company policies, systems and procedures.
• Oversee daily admin duties including cash-ups, safe checks, and alarm checks.

Skills

Retail management

People leadership

Customer service

Communication

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours:

Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in Western Cape