Assistant Store Manager Basic + Commission Western Cape Mid / Senior - Level

Cash Crusaders; South Africa; Sur place; ZAR 350 000 - 520 000; Plein temps

Résumé du poste

Cash Crusaders in South Africa seeks an Assistant Store Manager to lead a high-performance retail team, drive sales, and promote a customer-first culture. You will manage inventory, oversee merchandising standards, and ensure smooth daily operations in a fast-paced store environment.

The role emphasizes staff development, succession planning, and maintaining compliance with company policies while delivering outstanding customer service and driving revenue growth.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsabilités

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences and act on feedback.
• Train, develop and motivate staff to reach full potential.
• Ensure strict adherence to company policies and daily admin tasks.

Connaissances

Retail management

Leadership

Customer service

Communication

Organisational skills

Description du poste

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in Gauteng