Store Manager -North Basic + Commission KwaZulu-Natal Mid / Senior - Level

Cash Crusaders; KwaZulu-Natal; On-site; ZAR 250,000 - 360,000; Full time

Job summary

Cash Crusaders in KwaZulu-Natal is seeking an Assistant Store Manager to lead a high-performance team in a busy retail environment, focusing on sales growth, customer service, and operational excellence.

You will drive merchandising standards, manage stock, coach staff, handle cash and admin, and foster a customer-first culture. Willing to relocate anywhere in KwaZulu-Natal.

Qualifications

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons and other revenue channels.
• Ensure consistent merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences and address feedback promptly.
• Lead by example in reinforcing a customer-first culture.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance fairly and maintain a positive working environment.
• Ensure adherence to company policies, systems and procedures.
• Oversee daily administrative duties, including cash-ups and safety checks.

Skills

Retail management

Leadership

Communication

Organisation

Customer service

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Candidate must be willing to relocate anywhere in KwaZulu Natal