Retail Store Manager

Dixie Recruitment; Cape Town; On-site; ZAR 360,000 - 720,000; Full time

Benefits offered by this job

Incentive scheme

Job summary

Dixie Recruitment represents a prominent retail employer in Cape Town seeking an experienced Retail Store Manager to lead a busy store at the V&A Waterfront. You will drive sales, oversee staff, manage stock, and ensure outstanding customer experiences.

You will recruit and develop a high-performing team, monitor KPIs, handle cash and banking reconciliations, and ensure compliance with retail policies and safety standards. Weekend and holiday availability is required.

Qualifications

• Minimum 2 years' experience in retail management or supervisory roles.
• Proven leadership and team development skills.
• Strong understanding of retail KPIs, stock management, and merchandising.
• Excellent customer service and communication skills.
• Ability to work weekends and public holidays.
• Reside within a reasonable commuting distance of the V&A Waterfront, Cape Town.

Responsibilities

• Lead, roster, and manage the sales team, ensuring operational efficiency and excellent customer experiences.
• Recruit, train, and develop staff, monitoring performance and addressing gaps to foster a high-performing team.
• Enforce store procedures and standards in line with the company retail manual.
• Oversee daily cash-ups, banking, and reconciliations to maintain financial integrity.
• Manage stock control end-to-end, including stock counts and downtime invoicing.
• Process product warranty and repair claims.
• Approve discounts within policy and escalate larger requests as needed.
• Handle escalated customer inquiries and complaints with professionalism.
• Maintain merchandising and in-store display standards according to brand guidelines.
• Drive sales targets and KPI performance, with regular reporting to head office.

Skills

Leadership

Customer service

Communication

Retail KPIs

Stock management

Merchandising

Staff development

Team management

Scheduling

Tools

Cash handling systems

Stock control systems

Bank reconciliations

Job description

Embark on a leadership journey that offers both growth and significant responsibility. Our client, a prominent retail organization committed to excellent customer service and operational excellence, is seeking an experienced Retail Store Manager to steer their store towards continued success.

Where You'll Make an Impact:

• Lead, roster, and manage the sales team, ensuring operational efficiency and excellent customer experiences.
• Recruit, train, and develop staff, monitoring performance and addressing gaps to foster a high-performing team.
• Enforce store procedures and standards in line with the company retail manual.
• Oversee daily cash-ups, banking, and reconciliations to maintain financial integrity.
• Manage stock control end-to-end: goods receiving, supplier returns, stock counts, stock takes, and manual invoicing during system downtimes.
• Process product warranty and repair claims.
• Approve discounts within company policy, escalating larger requests as necessary.
• Handle escalated customer inquiries and complaints with professionalism.
• Ensure compliance with company policies, health & safety, and security standards.
• Maintain merchandising and in-store display standards according to brand guidelines.
• Drive sales targets and KPI performance.
• Prepare and submit cash-up, stock, and sales reports to head office.
• Build and maintain strong product knowledge across the team.

Duties:

• Lead and manage store operations and staff.
• Manage stock and financial processes.
• Ensure customer satisfaction and compliance.
• Drive sales performance and reporting.

Requirements:

• Minimum 2 years' experience in retail management or supervisory roles.
• Proven leadership and team development skills.
• Strong understanding of retail KPIs, stock management, and merchandising.
• Excellent customer service and communication skills.
• Ability to work weekends and public holidays.
• Reside within a reasonable commuting distance of the V&A Waterfront, Cape Town.

Familiarity with the following:

• Cash handling and bank reconciliations.
• Stock control systems.
• Retail policies and procedures.

What We'll Give You:

• An incentive scheme to reward your performance.