Retail Store Manager

Staff Solutions; Mbombela (Nelspruit); Sur place; ZAR 350 000 - 520 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Staff Solutions in Mpumalanga, Mbombela (Nelspruit), is seeking an experienced retail store manager to oversee daily operations, deliver excellent customer service, and supervise staff to ensure smooth store performance.

Required: 5+ years in retail, Grade 12, strong MS Office skills; Sage Evolution experience is a plus. Role is on-site in Mbombela and involves financial duties and reporting.

Qualifications

• Minimum 5 years of retail management experience.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution will be advantageous.
• Grade 12 / Matric qualification.
• Minimum of 5 years' experience in a retail environment (required).

Responsabilités

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Connaissances

Retail management

Customer service

Staff supervision

Team leadership

Formation

Grade 12 / Matric

Outils

Microsoft Office

Sage Evolution

Description du poste

Duties:

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Experience and Skills:

• A minimum of 5 years' retail management experience will be advantageous.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution will be advantageous.
• Grade 12 / Matric qualification.
• Minimum of 5 years' experience in a retail environment (required).