Assistant Retail Store Manager

Eskort (Pty) Ltd; Paarl; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Eskort (Pty) Ltd in Paarl is seeking an experienced Store Manager to lead daily operations, focusing on stock control, merchandising, staff development, and excellent customer service. This role requires strong leadership to drive profitability and compliance with HACCP and OHSA standards.

You will oversee stock ordering, receiving, reporting, and housekeeping, while ensuring accurate financial reporting and effective team performance in a busy retail environment.

Qualifications

• Grade 12 is required.
• Diploma/Degree in Retail or Business or related qualification will be advantageous.

Responsibilities

• Stock management responsibilities including ordering, receiving and stock control.
• Housekeeping to HACCP standards and OHSA compliance.
• Employee management: recruitment, onboarding, training, discipline, performance and wellness.
• Store organisation: merchandising, promotions and shelf rearrangement.
• Cash management: daily cash-ups, cash handling, ATM security.
• Customer service: handle complaints and improve customer satisfaction.
• System administration: manage clockings and maintenance of Meat Matrix and CCTV.

Skills

Verbal communication

Written communication

MS Office

Analytical skills

Interpersonal skills

Customer service

People management

Self-starter

Education

Grade 12

Retail/Business qualification

Tools

ERP

Meat Matrix

Job description

JOB ROLE REQUIREMENTS

QUALIFICATIONS

• Grade 12
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

KEY PERFORMANCE AREAS (KPA’S)

JOB ACTIVITIES

1. Stock Management

Stock Ordering

• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix

Stock controlling

• Daily stock levels reporting
• Run stock depletion reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.

3. Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

4. Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

5. Cash Management

• Manage and assist with daily cash ups.
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

7. System Administration

• Manage staff clockings via ERS.
• Maintan and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.