Store Leader: Grow Sales, Elevate Customer Experience

Poetry; Paarl; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Cape Union Mart Group in Paarl is seeking an experienced Store Manager to lead daily operations, drive sales, and ensure profitable store performance. You will oversee stock, merchandising, and exceptional customer service while upholding brand standards.

You will recruit, develop, and motivate staff, manage payroll, and foster a culture of accountability. The role requires at least 5 years of store management and 8 years of retail experience, with strong communication and integrity.

Qualifications

• 5+ years Store Management experience.
• 8+ years Retail experience.
• Experience in working in a large retail store with turnover >R 20 million per annum.

Responsibilities

• Achieve the annual sales budget by meeting and exceeding daily and monthly budgets to ensure profitability.
• Manage and control the financial aspects of running the store to ensure store profitability.
• Adhere to merchandising standards in line with brand requirements to ensure good product mix.
• Ensure proper stock management and control to minimise loss and ensure product availability.
• Deliver exceptional customer service to ensure the best customer experience.
• Build excellent relationships with internal and external service providers.
• Manage human resources by recruiting, planning, and administrating payroll properly.
• Inspire, motivate, develop, and hold people accountable appropriately.
• Align team members to company culture and create a positive working environment.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Skills

Leadership

Communication

Customer Service

Stock Management

Tools

Microsoft Office

Job description

Cape Union Mart Group in Paarl is seeking an experienced Store Manager to lead daily operations, drive sales, and ensure profitable store performance. You will oversee stock, merchandising, and exceptional customer service while upholding brand standards.

You will recruit, develop, and motivate staff, manage payroll, and foster a culture of accountability. The role requires at least 5 years of store management and 8 years of retail experience, with strong communication and integrity.