Store General Assistant: Customer Service & Merchandising

P&L; Ngqamakhwe; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

P&L in South Africa is looking for a General Assistant (Internal Applications Only) to provide comprehensive customer service in-store, assist with loading and merchandising, and ensure accurate price labelling. You will help customers, manage stock in designated aisles, and support service delivery processes.

The role requires Grade 12 or 1 year of related experience, basic math skills, and the ability to communicate in English and the local language.

Formación

• Grade 12 or minimum of 1 year work related experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and Public Holidays.
• Must be able to work under pressure.

Responsabilidades

• Acknowledge all Customers and determine their needs.
• Advise Customers correctly on product.
• Assist Customer with any product queries.
• Assist with Customer complaints timely.
• Add on sales, e.g. paint v/s paint brushes, thinners.
• Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s.
• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle.
• Advise Customers on the additional services provided: Delivery service / bulk deposits, Glass cutting, Plan reading, Credit programmes, Special orders, Trusses, Distant ordering, VIC Customer Programme.
• Must be certified in Product Knowledge.
• Must be available in aisle of responsibility.
• Ensure area is free of obstacles, stock merchandised immediately after receipt, and customers can enter/exit safely.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed when on duty with Canteen and Toilet/Showers schedule.

Descripción del empleo

P&L in South Africa is looking for a General Assistant (Internal Applications Only) to provide comprehensive customer service in-store, assist with loading and merchandising, and ensure accurate price labelling. You will help customers, manage stock in designated aisles, and support service delivery processes.

The role requires Grade 12 or 1 year of related experience, basic math skills, and the ability to communicate in English and the local language.