Store Frontline Supervisor — Cashier & Customer Experience

Dis-Chem Pharmacies; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking a Frontline Supervisor at Canal Walk Store to support customer service and ensure a world-class shopping experience. You will liaise between management and cashiers, supervise day-to-day till operations, and record transactions with accuracy to reduce fraud risk.

The role requires Grade 12, at least 2 years cashier experience with 6 months shadowing a Cashier Supervisor, strong numerical skills, MS Office literacy, and willingness to work retail hours.

Qualifications

• Grade 12 / Matric; 2 years cashier experience, including 6 months shadowing a Cashier Supervisor.
• Strong numerical skills; computer literate – MS Office.
• Willing and able to work retail hours.
• Advantageous: Certificate in Computer Literacy; 3 years cashier experience with 1 year supervisory; SAP (not mandatory).

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to customers' responses to cashiers and act accordingly.
• Manage shorts and overs at the point of sale, including floats.
• Manage discrepancies at the point of sale.
• Authorize line voids, tender ups and price overrides.
• Manage refunds and returns transactions according to Dis-Chem procedures.
• Transact all purchases – receive and process all payments accepted by Dis-Chem.
• Ensure correct document control: drop registers, documents verification, customer documentation, correct handling of gloats, and other till docs.
• Train and assist new cashiers.

Job description

Dis-Chem Pharmacies is seeking a Frontline Supervisor at Canal Walk Store to support customer service and ensure a world-class shopping experience. You will liaise between management and cashiers, supervise day-to-day till operations, and record transactions with accuracy to reduce fraud risk.

The role requires Grade 12, at least 2 years cashier experience with 6 months shadowing a Cashier Supervisor, strong numerical skills, MS Office literacy, and willingness to work retail hours.