Customer-Centric Retail Supervisor - Cashier Operations

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies is seeking a Frontline Supervisor for the Blue Route Mall store in Cape Town to support customer service and ensure a world-class shopping experience. You will liaise between management and cashiers and supervise day-to-day till operations for accurate transactions.

Responsibilities include handling customer compliments/complaints, ensuring queues flow smoothly, training new cashiers, and managing refunds, discrepancies and price overrides in line with Dis-Chem procedures.

Qualifications

• Grade 12 / Matric is required.
• Minimum 2 years cashier experience, 6 months shadowing a Cashier Supervisor.
• Strong numerical skills and MS Office literacy.
• Willing to work retail hours.
• Valid driver's license and own transport.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to customer interactions with cashiers and act accordingly.
• Manage shorts and overs at the till, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns per operating procedures.
• Transact all purchases – receive and process payments.
• Ensure proper documentation and scanning of stock/items.
• Train and assist new cashiers.

Skills

Cashier knowledge

Customer service

Supervisory principles

Leadership

Problem solving

Numerical skills

Trustworthy

Presentable

English + another language

Time management

Education

Grade 12 / Matric

Certificate in Computer Literacy

Tools

MS Office

SAP

Job description

Dis-Chem Pharmacies is seeking a Frontline Supervisor for the Blue Route Mall store in Cape Town to support customer service and ensure a world-class shopping experience. You will liaise between management and cashiers and supervise day-to-day till operations for accurate transactions.

Responsibilities include handling customer compliments/complaints, ensuring queues flow smoothly, training new cashiers, and managing refunds, discrepancies and price overrides in line with Dis-Chem procedures.