Store Floor Leader: Boost Sales & Customer Loyalty

Clicks Group Limited; Musina; Presencial; ZAR 230.000 - 350.000; Jornada completa

Descripción de la vacante

Clicks Group Limited is seeking an Assistant Store Manager to support the Store Manager in driving sales, loyalty and brand standards in a South Africa retail environment. You will oversee store operations, merchandising, staff scheduling and customer service initiatives to deliver superior results.

The role requires Grade 12 ( Maths 50%, English 50%) and ideally a relevant Retail/Business Management degree, with at least 2 years in an assistant store management role within a retail/FMCG

Formación

• Essential: Grade 12 (Maths 50% and English 50%).
• Desirable: Degree in Relevant Retail/Business Management.
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Responsabilidades

• Support the Store Manager in ensuring efficient store operation and service excellence by driving sales and customer loyalty.
• Drive sales through promotional activities and cross-selling/up-selling initiatives.
• Manage store operations including expenses, stock, shrinkage, housekeeping and administration.
• Execute in-store visual merchandising to meet brand standards.
• Motivate and direct staff to meet targets and manage in the Store Manager's absence.
• Assist in daily staff scheduling in line with labour policy and model.
• Implement customer service initiatives to enhance customer experience and loyalty.
• Maintain weekly time and attendance and employee records for HR.
• Align with the group's vision as the customer's first choice health and beauty retailer.

Conocimientos

Financial management

Retail/FMCG

Customer service

People management

Leadership

Planning and organizing

Problem solving

Analytical thinking

Communication skills

Labour law knowledge

Entrepreneurial thinking

Educación

Grade 12

Degree in Retail/Business Management

Descripción del empleo

Clicks Group Limited is seeking an Assistant Store Manager to support the Store Manager in driving sales, loyalty and brand standards in a South Africa retail environment. You will oversee store operations, merchandising, staff scheduling and customer service initiatives to deliver superior results.

The role requires Grade 12 ( Maths 50%, English 50%) and ideally a relevant Retail/Business Management degree, with at least 2 years in an assistant store management role within a retail/FMCG