Retail CX Leader: Elevate Customer Experience

Placements24; Rustenburg; Presencial; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonus structure

Health, dental and vision insurance

Employee discount on products

Professional development and training

Relocation assistance for exceptional候

Descripción de la vacante

Placements24 seeks a Customer Experience Manager to lead the customer journey at our flagship Rustenburg store in North West. You will develop and implement CX strategies, oversee store operations, coach staff, and partner with marketing to align initiatives with brand messaging.

The role requires 5+ years in CX or retail management, strong leadership, data analysis, and excellent communication. Based in Rustenburg with full-time hours, relocation support may be considered for exceptional

Formación

• Assemble and execute customer experience strategies for the retail store.
• Lead and coach staff to deliver exceptional service.
• Interpret customer data to drive improvements and loyalty.
• Collaborate with marketing to align CX with brand messaging.
• Proven track record in managing customer feedback channels.

Responsabilidades

• Develop and implement comprehensive customer experience strategies for the retail store.
• Oversee all customer-facing operations to ensure exceptional service.
• Train and coach staff on customer service best practices and problem solving.
• Analyze feedback channels and data to identify trends and improvements.
• Implement action plans to boost satisfaction and loyalty.
• Handle escalated complaints and resolve issues effectively.
• Collaborate with marketing to align CX initiatives with campaigns.
• Monitor CX metrics (NPS, CSAT) and report to senior management.
• Champion a customer-centric culture store-wide.
• Stay updated on CX best practices and innovative approaches.

Conocimientos

Leadership

Analytical thinking

Communication

Customer feedback management

CRM systems

Educación

Bachelor's degree in Business Administration/Marketing

Herramientas

CRM software

Customer feedback tools

Descripción del empleo

Placements24 seeks a Customer Experience Manager to lead the customer journey at our flagship Rustenburg store in North West. You will develop and implement CX strategies, oversee store operations, coach staff, and partner with marketing to align initiatives with brand messaging.

The role requires 5+ years in CX or retail management, strong leadership, data analysis, and excellent communication. Based in Rustenburg with full-time hours, relocation support may be considered for exceptional