Hybrid CX Manager — Elevate Customer Journeys

Placements24; África do Sul; Híbrido; ZAR 480 000 - 720 000; Tempo integral

Resumo da oferta

Placements24 in Polokwane, Limpopo, invites applications for a Customer Experience Manager to lead customer-centric initiatives in a hybrid role. You will design strategies to improve satisfaction, loyalty, and experience across all touchpoints and analyze feedback to drive improvements.

The ideal candidate will train staff on best practices, champion a customer-first culture, and shape the customer experience strategy for a growing retail brand in Polokwane.

Responsabilidades

• Design and implement strategies to enhance customer satisfaction, loyalty and overall experience across touchpoints.
• Analyze customer feedback to identify areas for improvement and opportunities.
• Train staff on customer service best practices to embed a customer-centric culture.
• Lead initiatives that shape the customer experience strategy for a growing retail brand.

Descrição da oferta de emprego

Placements24 in Polokwane, Limpopo, invites applications for a Customer Experience Manager to lead customer-centric initiatives in a hybrid role. You will design strategies to improve satisfaction, loyalty, and experience across all touchpoints and analyze feedback to drive improvements.

The ideal candidate will train staff on best practices, champion a customer-first culture, and shape the customer experience strategy for a growing retail brand in Polokwane.