Store Assistant Manager - Retail Operations

Placements24; Upington; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Staff discounts on merchandise

Career development opportunities

Regular performance reviews

Local store presence in Upington

Job summary

Placements24 is seeking a Store Assistant Manager for our Upington store in the Northern Cape. You will support the Store Manager in daily operations, lead the team, maintain visuals, and drive customer service excellence.

The role requires leadership potential, attention to detail, and a commitment to store targets. You will contribute to a positive work environment and regional store success in Upington.

Qualifications

• Previous retail supervisory or management experience is required.
• Strong leadership and team-motivation abilities.
• Solid understanding of retail operations including sales, inventory, and customer service.

Responsibilities

• Assist Store Manager in overseeing all store operations.
• Supervise and guide store staff per policies.
• Drive sales performance and help achieve store targets.
• Ensure high standards of customer service.
• Manage inventory, stock counts, replenishment, and shrinkage control.
• Oversee merchandising and visual presentation.
• Handle customer inquiries, complaints, and returns.
• Assist with staff scheduling, training and performance reviews.
• Maintain store security and safety protocols.
• Ensure smooth POS operation and cash handling.

Skills

Store leadership

Staff supervision

Customer service

Sales optimization

Inventory control

Visual merchandising

POS proficiency

Communication

Education

High school diploma

Tools

POS software

Retail management software

Job description

About the Role

Our client is seeking a dedicated and proactive Store Assistant Manager to support the management team in driving operational excellence and sales performance at their store in Upington, Northern Cape . This role is vital for ensuring the smooth running of daily operations, overseeing staff, maintaining visual standards, and providing exceptional customer service. The ideal candidate will possess strong leadership potential, a keen eye for detail, and a commitment to achieving store objectives. You will play a crucial part in the day-to-day success of the store, fostering a positive work environment, and contributing to customer satisfaction in the Upington region.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of store operations.
• Supervise and guide store staff, ensuring adherence to company policies and procedures.
• Drive sales performance and contribute to achieving store targets.
• Ensure high standards of customer service are consistently delivered.
• Manage inventory, including stock counts, replenishment, and loss prevention.
• Oversee store merchandising and visual presentation to create an appealing shopping environment.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Assist with staff scheduling, training, and performance management.
• Maintain store security and safety protocols.
• Ensure efficient operation of the point-of-sale (POS) system and cash management.

Requirements

• Previous experience in a retail supervisory or management role is essential.
• Demonstrated ability to lead and motivate a team.
• Strong understanding of retail operations, including sales, inventory, and customer service.
• Excellent communication and interpersonal skills.
• Proficiency in POS systems and retail management software.
• Ability to work effectively under pressure and manage multiple tasks.
• A proactive approach to problem-solving and operational efficiency.
• Customer-focused with a passion for delivering exceptional service.
• Availability to work flexible hours, including weekends and public holidays, in Upington, Northern Cape .
• High school diploma or equivalent; relevant retail certifications are a plus.

Benefits

• Competitive salary package commensurate with experience.
• Opportunities for professional development and career advancement within the retail sector.
• Staff discounts on merchandise.
• A supportive and dynamic team environment.
• Be part of a well-established retail presence in Upington .
• Regular performance reviews and opportunities for growth.
• Contribution to a local business's success.