Sports Tech Customer Care — Hardware & Software Support

University of Fort Hare; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

University of Fort Hare is looking for a Customer Care Agent in Stellenbosch to provide top-tier support services to clients in the specialized electronic equipment sector. Responsibilities include handling queries, troubleshooting issues, and training customers. Candidates should have a driver's license, experience in client support, and excellent communication skills. The role involves shift work, with varying shift hours, and preference for applicants knowledgeable in golf. The ideal candidate will be enthusiastic, detail-oriented, and able to manage multitasking effectively.

Qualifications

• Proven experience in Client Support Services.
• Strong communication and interpersonal skills.
• Ability to work shifts and weekends.

Responsibilities

• Handle general customer queries.
• Diagnose and troubleshoot customer problems.
• Assist and train customers on products and software.

Skills

Driver’s license and reliable transport

Fluent in English

1+ years' experience in a similar role

Strong technical skills

Knowledge of Golf

Education

Matric

Certification in Client Services Management

Tools

Microsoft Office Suite

Job description

University of Fort Hare is looking for a Customer Care Agent in Stellenbosch to provide top-tier support services to clients in the specialized electronic equipment sector. Responsibilities include handling queries, troubleshooting issues, and training customers. Candidates should have a driver's license, experience in client support, and excellent communication skills. The role involves shift work, with varying shift hours, and preference for applicants knowledgeable in golf. The ideal candidate will be enthusiastic, detail-oriented, and able to manage multitasking effectively.