Client Services Admin - First Contact, Somerset West

University of Fort Hare; Somerset West; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The University of Fort Hare in Somerset West is seeking an organised Admin Assistant to provide professional customer service and front-line admin support. You will handle inquiries, maintain records, and support the admin team to ensure accurate data processing.

Ideal candidates have Matric, strong communication skills, fluency in English and Afrikaans, and the ability to manage multiple priorities in a fast-paced office. A driver’s license is preferred.

Qualifications

• Matric essential.
• Experience in an administrative support role.
• Excellent communication with a professional telephone manner.
• Fluent in English and Afrikaans.
• Highly organised with attention to detail.
• Proactive, reliable and able to manage multiple priorities.
• Good computer literacy and Microsoft Office proficiency.

Responsibilities

• Serve as first point of contact for customers, providing professional assistance telephonically and via written communication.
• Support the Administrative Team with day-to-day administrative requirements.
• Assist customers with general information requests.
• Process documentation accurately and timeously.
• Maintain accurate customer records and admin documentation.
• Follow up with customers and provide feedback within agreed timelines.
• Resolve customer concerns professionally and escalate when required.
• Maintain an organised and professional office environment.

Job description

The University of Fort Hare in Somerset West is seeking an organised Admin Assistant to provide professional customer service and front-line admin support. You will handle inquiries, maintain records, and support the admin team to ensure accurate data processing.

Ideal candidates have Matric, strong communication skills, fluency in English and Afrikaans, and the ability to manage multiple priorities in a fast-paced office. A driver’s license is preferred.