Customer Care Agent (Hardware / Software)

University of Fort Hare; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

University of Fort Hare is looking for a Customer Care Agent in Stellenbosch to provide top-tier support services to clients in the specialized electronic equipment sector. Responsibilities include handling queries, troubleshooting issues, and training customers. Candidates should have a driver's license, experience in client support, and excellent communication skills. The role involves shift work, with varying shift hours, and preference for applicants knowledgeable in golf. The ideal candidate will be enthusiastic, detail-oriented, and able to manage multitasking effectively.

Qualifications

• Proven experience in Client Support Services.
• Strong communication and interpersonal skills.
• Ability to work shifts and weekends.

Responsibilities

• Handle general customer queries.
• Diagnose and troubleshoot customer problems.
• Assist and train customers on products and software.

Skills

Driver’s license and reliable transport

Fluent in English

1+ years' experience in a similar role

Strong technical skills

Knowledge of Golf

Education

Matric

Certification in Client Services Management

Tools

Microsoft Office Suite

Job description

Customer Care Agent (Hardware / Software)

Techno Park, Stellenbosch.

My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.

As a Customer Care Agent, you will be the first line of support services for their company. Your purpose is to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

Key Tasks

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and training customers on the company’s products and software
• Handling customer complaints.
• Reporting customer issues
• Product and software testing

Requirements

• Driver’s license own / reliable transport required
• Fluent in English, any additional language is a plus
• Matric
• Additional certification in Client Services Management a plus
• 1+ years' experience in a similar role
• Ability to work shifts and weekends
• Knowledge of Golf is a plus
• Strong technical skill

Knowledge, Skills and Attributes

• Proven work experience in Client Support Services
• Proficiency in Microsoft Office Suite
• Strong attention to detail
• Strong conflict and change management skills
• Strong communication and interpersonal skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time management skills, with the ability to prioritize tasks
• Solid written and verbal communication skills
• Honesty and Integrity
• Eager to work in a fast paced and dynamic environment
• Strong verbal and written communication skills
• Strong interpersonal skills at all levels of the business
• Critical thinker and strong problem-solving skills
• Able to handle pressure and meet deadlines
• Motivated, hardworking and enthusiastic individual
• Able to work independently and be a team player

Shift Hours

• Early Shift - 8:30am till 5:00pm
• Late Shift - 13:30pm till 22:00pm
• Grave Shift - 17:30pm till 02:00am

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.