Specialist: Digital Design Optimisation

Absa Group; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Job summary

Absa Group in Sandton is seeking a Specialist: Digital Design Optimisation to drive data-driven improvements in digital performance, customer journeys and business value. You will translate performance data into actionable insights to boost adoption, conversion and process efficiency.

The role requires a qualification in Engineering, Data Analytics, IS or Business Management and about 5+ years' experience with Power BI, SQL and Lean Six Sigma.

Qualifications

• Qualification in Engineering, Data Analytics, Information Systems or Business Management.
• Approximately 5+ years of experience in digital analytics, process optimisation or performance management.
• Proficiency in Power BI, SQL, Excel and digital analytics tools.

Responsibilities

• Digital Performance Management: Define and monitor digital KPIs, dashboards and insights.
• Customer Journey Optimisation: Analyse journeys, identify friction and improve conversion.
• Process Efficiency and Optimisation: Identify bottlenecks and automation opportunities.
• Digital Analytics and Attribution: Validate data quality and measure channel contributions.
• Digital Adoption and Conversion: Analyse behaviour and boost self-service usage.
• Continuous Improvement: Conduct root cause analysis and implement improvements.
• Benefits Realisation: Measure impact on experience, productivity and costs.
• Performance Governance: Facilitate reviews and uphold reporting standards.

Skills

Strong analytical thinking

Stakeholder management

Problem-solving

Power BI

SQL

Excel

Lean Six Sigma

Process analytics

Customer journey analytics

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Tools

Power BI

SQL

Excel

Lean Six Sigma

Job description

## Specialist: Digital Design OptimisationApply: Hybrid: Sandton: Full time: Posted Today: End Date: October 19, 2026 (6 days left to apply): R-15991835### **Empowering Africa’s tomorrow, together...one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.**Belonging at Absa***Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.***Job Summary**To drive digital performance, operational efficiency and customer experience improvements through data analytics, customer journey optimisation and continuous process improvement. The role translates performance data into actionable insights to improve digital adoption, conversion rates, process efficiency and measurable business outcomes.**Job Description****Key Responsibilities*** **Digital Performance Management:** Define and monitor digital KPIs, develop dashboards and provide actionable performance insights.* **Customer Journey Optimisation:** Analyse digital customer journeys, identify friction points, abandonment trends and conversion improvement opportunities.* **Process Efficiency and Optimisation:** Identify operational inefficiencies, process bottlenecks and automation opportunities using Lean Six Sigma and process improvement methodologies.* **Digital Analytics and Attribution:** Validate data quality, establish measurement frameworks and track digital channels' contributions to business performance.* **Digital Adoption and Conversion:** Analyse customer behaviour, improve digital engagement and identify opportunities to increase self-service utilisation.* **Continuous Improvement:** Conduct root cause analysis, recommend optimisation initiatives and support the implementation of performance improvements.* **Benefits Realisation:** Measure and report the impact of optimisation initiatives on customer experience, productivity, operational costs and business value.* **Performance Governance:** Facilitate performance reviews, maintain reporting standards and support data-driven decision-making.**Key Deliverables*** Digital performance dashboards and KPI scorecards.* Customer journey and conversion analysis.* Process efficiency assessments and optimisation recommendations.* Digital attribution and data quality reports.* Prioritised continuous improvement initiatives.* Benefits realisation and performance improvement reports.**Required Skills and Experience*** Relevant qualification in Engineering, Data Analytics, Information Systems or Business Management.* Approximately 5+ years of relevant experience in digital analytics, process optimisation or performance management.* Proficiency in Power BI, SQL, Excel and digital analytics tools.* Knowledge of Lean Six Sigma, process engineering and customer journey analytics.* Strong analytical, problem-solving and stakeholder management capabilities.**Expected Business Outcomes*** Increased digital adoption and conversion.* Reduced customer journey friction and abandonment.* Improved operational efficiency and turnaround times.* Enhanced accuracy of digital performance reporting.* Reduced operational costs and measurable business benefits.**Education**Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)