Delivery Manager: Funnel

Nedbank; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A major financial services institution is seeking a Delivery Manager: Funnel to enhance digital banking through improved onboarding processes. This role involves optimizing the sales funnel using data analysis, collaborating with product teams, and implementing enhancements to boost conversion rates. Ideal candidates will have strong analytical skills and prior experience in digital sales funnel optimization, particularly in agile environments. This is a unique opportunity to drive innovation and transformation in digital product onboarding.

Qualifications

• 4–5 years in analytics, specifically with Adobe Analytics and Appsflyer.
• Expertise in advanced Excel and data visualization looking to boost performance.
• Experience in digital sales funnel optimization, particularly A/B testing.
• 1–2 years in Agile/Scrum environments (JIRA, Kanban).
• Support by compiling funnel data to identify trends and improve onboarding performance.

Responsibilities

• Compile data to study traffic, trends, customer touchpoints.
• Perform deep analysis of Digital Sales Funnels to optimize experience.
• Monitor funnel performance against KPIs and identify drop-off risks.
• Identify early warning triggers of drop-offs and develop strategies to reduce them.
• Collaborate with CX, technical, and product teams to improve conversion and onboarding.

Skills

Analytical skills

A/B testing

Data visualization

Collaboration

Root cause analysis

JIRA/Kanban

SQL

C#

HTML/JS/React

Education

Matric / Grade 12 / National Senior Certificate

Diploma

Tools

Adobe Analytics

Excel

Power BI

JIRA

Job description

Overview

Requisition nr: 143422

Closing date: 21 January 2026

Personal and Private Banking

IT Application Development

Manage: Self

Job Details

Position

Delivery Manager: Funnel

Why join our team!

This role gives you the chance to make a real impact in digital banking. You’ll work across multiple products and channels, including high-profile launches like Revolving Credit Facility and other exciting Product Onboarding initiatives. You’ll have the autonomy to own the product onboarding digital sales funnel, solve complex conversion challenges, and collaborate with top-performing squads such as Growth, CX, and Product Innovation. If you’re passionate about analytics and thrive in environments where every day brings new opportunities, this is the perfect role for you.

You’ll also get to tackle meaningful challenges that drive innovation—such as improving funnel reporting, which is currently data-heavy and ripe for automation, and optimizing processes using tools like Excel and Power BI. These aren’t obstacles; they’re opportunities to lead change and shape the future of digital product onboarding. Every insight you uncover and every solution you implement will help transform how Nedbank delivers digital banking and ultimately delivery to sales targets. If you love turning analysis and data into action and creating measurable results, this role is built for you.

Job Purpose

To use strong analytical skills to incrementally enhance PPB Digital Sales Funnels by reviewing, analyzing, and developing tactical plans to improve onboarding conversion rates.

Job Responsibilities

• Compile data and analytics to study traffic, trends, customer touchpoints, and pain points.
• Perform deep analysis of Digital Sales Funnels across products and channels.
• Monitor and manage funnel performance against KPIs.
• Identify early warning triggers of potential drop-offs and develop strategies to reduce them.
• Optimize user experience, systems, processes, and technology through root cause analysis and corrective measures.
• Develop support plans to guide users through the funnel.
• Collaborate with CX, technical, and product teams to improve conversion rates.
• Obtain buy-in for new or enhanced processes that improve conversion.
• Implement enhancements via squad practices, UX design, and reporting.
• Log technical improvements and manage deployments.
• Use A/B testing to drive incremental improvements.
• Conduct operational work to resolve drop-offs and perform granular analysis

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualifications

• Relevant tertiary qualification (advantageous).

Minimum Experience Level

• 4–5 years in analytics (Adobe Analytics, Appsflyer).
• 4–5 years advanced Excel and data visualization experience.
• 2–3 years in digital sales funnel optimization (knowledge of A/B testing and experimentation frameworks).
• 1–2 years working within Agile/Scrum environments (e.g., JIRA, Kanban).
• Provided analytical support by compiling and interpreting funnel data to identify trends, customer behaviours, and funnel performance insights.
• Delivered digital sales support through optimization of onboarding processes and conversion strategies across multiple channels.
• Achieved transformation and innovation results by implementing tactical enhancements and driving continuous improvement initiatives.
• Built and maintained strong internal stakeholder relationships to ensure collaboration and alignment on funnel optimization goals.

Preferred

• Adobe Experience Platform or Adobe Journey Analytics.
• Knowledge of front-end languages/frameworks (C#, SQL, CSS, HTML, JS, React).

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Communication Strategies
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Principles of project management

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at [phone]