Digital Performance Optimisation Specialist

Absa Group; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Job summary

Absa Group in Sandton is seeking a Specialist: Digital Design Optimisation to drive data-driven improvements in digital performance, customer journeys and business value. You will translate performance data into actionable insights to boost adoption, conversion and process efficiency.

The role requires a qualification in Engineering, Data Analytics, IS or Business Management and about 5+ years' experience with Power BI, SQL and Lean Six Sigma.

Qualifications

• Qualification in Engineering, Data Analytics, Information Systems or Business Management.
• Approximately 5+ years of experience in digital analytics, process optimisation or performance management.
• Proficiency in Power BI, SQL, Excel and digital analytics tools.

Responsibilities

• Digital Performance Management: Define and monitor digital KPIs, dashboards and insights.
• Customer Journey Optimisation: Analyse journeys, identify friction and improve conversion.
• Process Efficiency and Optimisation: Identify bottlenecks and automation opportunities.
• Digital Analytics and Attribution: Validate data quality and measure channel contributions.
• Digital Adoption and Conversion: Analyse behaviour and boost self-service usage.
• Continuous Improvement: Conduct root cause analysis and implement improvements.
• Benefits Realisation: Measure impact on experience, productivity and costs.
• Performance Governance: Facilitate reviews and uphold reporting standards.

Skills

Strong analytical thinking

Stakeholder management

Problem-solving

Power BI

SQL

Excel

Lean Six Sigma

Process analytics

Customer journey analytics

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Tools

Power BI

SQL

Excel

Lean Six Sigma

Job description

Absa Group in Sandton is seeking a Specialist: Digital Design Optimisation to drive data-driven improvements in digital performance, customer journeys and business value. You will translate performance data into actionable insights to boost adoption, conversion and process efficiency.

The role requires a qualification in Engineering, Data Analytics, IS or Business Management and about 5+ years' experience with Power BI, SQL and Lean Six Sigma.