Spa & Wellness Manager

Phoenix Recruitment Limited; Mkuze; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Phoenix Recruitment Limited seeks an experienced Spa Manager for a luxury hotel spa in KwaZulu-Natal. You will manage spa operations, lead a qualified team, develop treatment menus, and drive revenue through guest-centric service and retail.

The role requires a recognised spa qualification (CIDESCO, CIBTAC or ITEC) and at least five years’ spa experience, including three in management. Flexibility to work weekends and holidays is essential; knowledge of Dermalogica or Terres d’Afrique is a plus.

Qualifications

• Recognised beauty or spa therapy qualification.
• Minimum 5 years spa experience with at least 3 in a management role.
• Strong leadership and customer-focused mindset.

Responsibilities

• Lead spa operations and maintain cleanliness and presentation.
• Develop treatment menus and manage stock and staff schedules.
• Drive guest engagement and assist with revenue targets.
• Coach staff and ensure exceptional guest care.
• Coordinate wellness activities and events with hotel teams.
• Promote retail products through informed recommendations.

Skills

Leadership

Sales / upselling

Guest service

Communication

Organisational skills

Flexible working hours

Education

CIDESCO, CIBTAC or ITEC certification

Job description

Duties:

Spa Activities:

• Deliver professional spa treatments in accordance with treatment protocols and standards. Provide massage, body and other treatments appropriate to the therapists qualifications and training.
• Consult with guests before treatments and adapt treatments appropriately to individual needs.
• Recommend suitable treatments, wellness activities and retail products where appropriate.
• Develop relationships with hotel guests, repeat spa guests and local clients.
• Maintain consistently high standards of guest care, professionalism and discretion.
• Assist in creating awareness of the spa amongst hotel guests and encourage appropriate treatment bookings.
• Work closely with the Spa Manager and wider hotel team to ensure the spa forms part of the overall guest experience.

Wellness Activities:

• Lead scheduled group wellness sessions for hotel guests.
• Depending on the successful candidates qualifications, these may include yoga, guided stretching, mobility, breathwork or similar activities.
• Offer private one-to-one wellness sessions where appropriate.
• Adapt sessions for different ages, fitness levels and abilities.
• Help develop simple wellness experiences that complement the hotels spa, safari, nature and outdoor offering.
• Work with the Spa Manager and hotel management to develop appropriate wellness activities, packages and guest itineraries.
• Identify opportunities to incorporate wellness naturally into guests stays rather than treating it as a separate spa product.
• Where appropriate, make use of suitable areas around the property for wellness activities rather than limiting sessions to the spa itself.

Spa Operations:

• Maintain treatment rooms and wellness areas to the required standard of cleanliness and presentation.
• Prepare treatment rooms and equipment before appointments and restore them promptly afterwards.
• Follow all hygiene, health and safety requirements.
• Ensure treatments are correctly booked and recorded on the spa booking system before being performed.
• Ensure all treatments, products and other charges are accurately processed.
• Assist with opening and closing procedures as required.
• Assist with stocktakes, product control and monitoring professional product usage.
• Report maintenance, stock or operational issues promptly to the Spa Manager.
• Support colleagues during busy periods and work cooperatively as part of the wider hotel team.

Guest Engagement & Commercial Contribution:

• Take an active interest in hotel occupancy, guest profiles and opportunities to introduce relevant spa and wellness experiences.
• Engage naturally with guests and make them aware of treatments and wellness activities available during their stay.
• Encourage appropriate pre-booking and additional treatments where these genuinely suit the guest.
• Support retail sales through knowledgeable and appropriate product recommendations.
• Help identify opportunities for private wellness sessions and other chargeable wellness experiences.
• Participate in hotel packages, retreats, group programmes and special events where wellness forms part of the guest experience.

Requirements:

• Recognised beauty or spa therapy qualification (CIDESCO, CIBTAC or ITEC)
• Relevant professional spa, hotel, lodge, resort or wellness experience.
• At least 5 years' spa experience, including at least 3 in a management role
• Responsible for revenue targets, treatment menus, stock control, staff training and scheduling
• Hands-on: able to perform treatments when needed
• Commercial, guest-focused and well-presented
• Hold an additional recognised qualification or have demonstrable experience in at least one complementary wellness discipline, ideally yoga, Pilates, guided stretching, mobility, breathwork or similar.
• Good product knowledge and be comfortable recommending suitable treatments and retail products.
• Proactive and able to use quieter periods productively rather than simply waiting for treatment bookings.
• Good verbal communication skills and be comfortable explaining wellness activities to guests of different ages and levels of experience.
• Organised, reliable and able to work independently when required.
• Flexible regarding working hours, including weekends and public holidays in accordance with hotel operations.
• Experience with Dermalogica and / or Terres dAfrique would be advantageous