Spa Therapist

Sanbona Wildlife Reserve; Montagu; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Provident fund contributions

Accommodation

Job summary

Sanbona Wildlife Reserve is seeking a skilled Spa Therapist to deliver premium treatments in a luxury lodge setting. You will manage guest bookings, stays, and billing through spa software while ensuring exceptional service and confidentiality during every treatment.

Ideal candidates have CIDESCO or equivalent beauty therapy training, at least 1 year of luxury experience, and excellent English communication.

Qualifications

• Minimum 1 year experience in a luxury setting.
• Proven ability to perform beauty treatments competently.
• Excellent English communication and strong customer service orientation.

Responsibilities

• Deliver high-quality spa treatments (facials, massages, body wraps, pedicures, manicures, waxing).
• Use spa and guest management software for bookings, arrivals, stays, billing and departures.
• Maintain stock levels and inform lodge operations of product needs.
• Provide expert treatment advice to guests.
• Ensure guest safety, comfort, and confidentiality during treatments.
• Assist with stock takes, purchasing and inventory requisitions.
• Keep reception area welcoming and well-stocked.
• Report guest feedback professionally.
• Support health and safety policies for a safe work environment.
• Collaborate with lodge team to deliver world-class service.

Skills

Exceptional customer service

Teamwork

Backstock management

English communication

Education

CIDESCO Beauty Therapy Diploma

Tools

Spa booking software

Job description

Join a dedicated team operating within a prestigious wildlife reserve known for its exceptional service and natural beauty. Sanbona is a leading luxury lodge in the Western Cape, they offer a vibrant work environment where professionalism, team spirit, and guest satisfaction are at the forefront.

What You’ll Do:

• Deliver high-quality spa treatments including facials, massages, body wraps, pedicures, manicures, and waxing, ensuring guest expectations are exceeded.

• Effectively use software applications for guest bookings, arrivals, stays, billing, and departures.

• Maintain appropriate stock levels and inform lodge operations of product needs.

• Provide expert advice on treatments and products to guests.

• Ensure the safety, comfort, and confidentiality of all guests during treatments.

• Assist with stock takes, purchasing, and inventory requisitions.

• Keep the reception area clean, well-stocked, and welcoming.

• Report guest feedback, comments, and complaints professionally.

• Contribute to a safe and secure work environment by adhering to health and safety policies.

• Support the lodge in delivering world-class service through teamwork and attention to detail.

Requirements:

• International Diploma in Beauty Therapy (CIDESCO) or equivalent.

• Minimum of 1 year experience in a similar role within a luxury 5-star hotel or lodge.

• Proven ability to perform beauty treatments competently.

• Excellent communication skills in English.

• Strong customer service orientation and teamwork skills.

• Competence in backstock management.

Nice to Have:

• Previous experience in a luxury 5-star hospitality setting.

What We’ll Give You:

• The opportunity to work in a picturesque environment dedicated to excellence.

• Benefits including provident fund contributions and accommodation.

If you are passionate about delivering exceptional guest experiences and thrive in a luxury setting, we invite you to be part of this dynamic team.