Spa Receptionist

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 100,000 - 167,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Ballito is seeking a Spa Receptionist to warmly greet guests, handle inquiries, and schedule appointments. The role emphasizes exceptional customer service, organization, and clear communication to ensure a smooth spa experience.

Matric is required; formal qualification is not mandatory but advantageous. Hospitality, Front Office or Beauty training is a plus, with spa/hotel experience preferred. This role is onsite in Ballito.

Qualifications

• Matric required.
• Formal qualification not essential, but advantageous.
• Hospitality, Front Office or Beauty/Administration training beneficial.
• Experience in Customer Service, Reception or Hospitality advantageous.
• Strong administration, communication and booking systems skills.
• Previous experience in a spa, salon, hotel, or similar environment preferred.

Responsibilities

• Greet clients and guests visiting the spa and provide a warm welcome.
• Handle client inquiries and schedule appointments.
• Provide exceptional customer service and manage administrative tasks.
• Maintain organization and coordinate with spa team to ensure smooth operations.

Skills

Customer service

Communication

Administration

Booking systems

Education

Matric

Front Office training

Spa/Beauty training

Tools

Booking software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Spa Receptionist serves as the first point of contact for clients and guests visiting the spa. This role plays a crucial part in providing exceptional customer service, managing administrative tasks, and ensuring a smooth and pleasant experience for all spa visitors. The Spa Receptionist must be friendly, well-organized, and possess excellent communication skills to handle client inquiries and assist with scheduling appointments effectively.

As a Spa Receptionist, you are the face of the spa and play a vital role in creating a positive and enjoyable experience for our clients. Your friendly demeanour, attention to detail, and dedication to providing exceptional service contribute to the overall success of the spa and the satisfaction of our valued guests.

Minimum Requirements:

• Matric.
• Formal qualification not always essential, but advantageous.
• Hospitality, Front Office or Beauty / Administration training beneficial.
• Experience in Customer Service, Reception or Hospitality advantageous.
• Strong administration, communication and booking systems skills important.
• Previous experience in a spa, salon, hotel, or similar environment preferred.

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.