Spa Receptionist – Guest Experience & Scheduling Pro

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 100,000 - 167,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Ballito is seeking a Spa Receptionist to warmly greet guests, handle inquiries, and schedule appointments. The role emphasizes exceptional customer service, organization, and clear communication to ensure a smooth spa experience.

Matric is required; formal qualification is not mandatory but advantageous. Hospitality, Front Office or Beauty training is a plus, with spa/hotel experience preferred. This role is onsite in Ballito.

Qualifications

• Matric required.
• Formal qualification not essential, but advantageous.
• Hospitality, Front Office or Beauty/Administration training beneficial.
• Experience in Customer Service, Reception or Hospitality advantageous.
• Strong administration, communication and booking systems skills.
• Previous experience in a spa, salon, hotel, or similar environment preferred.

Responsibilities

• Greet clients and guests visiting the spa and provide a warm welcome.
• Handle client inquiries and schedule appointments.
• Provide exceptional customer service and manage administrative tasks.
• Maintain organization and coordinate with spa team to ensure smooth operations.

Skills

Customer service

Communication

Administration

Booking systems

Education

Matric

Front Office training

Spa/Beauty training

Tools

Booking software

Job description

The Capital Hotels, Apartments & Resorts in Ballito is seeking a Spa Receptionist to warmly greet guests, handle inquiries, and schedule appointments. The role emphasizes exceptional customer service, organization, and clear communication to ensure a smooth spa experience.

Matric is required; formal qualification is not mandatory but advantageous. Hospitality, Front Office or Beauty training is a plus, with spa/hotel experience preferred. This role is onsite in Ballito.