Reservationist

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts is seeking a Reservationist in Cape Town to handle guest communications and reservations. You will create and manage reservation records, issue confirmations, and promptly process cancellations and changes while delivering professional guest service.

Ideal candidates have Matric and a Hospitality Diploma or equivalent, with 2–3 years of reservation experience and familiarity with HMS systems (Protel advantageous).

Qualifications

• The candidate has Matric and/ or a hospitality qualification.
• Experience as a reservationist is preferred (2–3 years).
• Familiarity with an HMS system (Protel advantageous).
• Strong communication and team-working abilities are essential.
• Maintain confidentiality and handle incidents calmly under pressure.

Responsibilities

• Respond to guest, travel agent, and referral inquiries via mail, phone, or central reservations system.
• Create and maintain reservation records by arrival date and alphabetical listing.
• Prepare and send letters of confirmation and process cancellations and modifications promptly.

Skills

Written and verbal communication

Teamwork

Problem solving

Attention to detail

Professionalism

Confidentiality

Education

Matric

Hospitality Diploma or equivalent

Tools

Protel HMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.

Minimum Requirements

• Matric
• Hospitality Diploma or equivalent
• Previous reservationist experience, of at least 2 to 3 years’ experience
• Knowledge and experience using an HMS system (Protel advantageous)
• Hands‑on Problem‑Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Written and verbal communication skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.