Software Engineering - Application Support Engineer

HelloKindred; Johannesburg; Hybrid; ZAR 9,170,000 - 15,303,000; Full time

Job summary

HelloKindred is seeking a Software Engineering - Application Support Engineer for a 3-month contract, hybrid in Johannesburg. You will manage ongoing application support for core workforce platforms, troubleshoot incidents, and ensure SLA compliance.

The role requires 4+ years in Workforce Software (WFS/ADP), ITIL-aligned incident handling, and experience with SAP AMS integrations; you will collaborate with SAP AMS teams and vendors, driving automation and improvements.

Qualifications

• 4+ years of Workforce Software (WFS/ADP) functional and/or technical experience.
• Strong knowledge of workforce scheduling and time & attendance processes.
• Proven ITIL-aligned incident, service request and change request handling.

Responsibilities

• Analyze, troubleshoot, and resolve WFS incidents and service requests within SLA timelines.
• Support business users on workforce scheduling, time, and attendance queries.
• Execute configuration changes and enhancements with impact analysis, testing, and documentation.

Skills

WFS/ADP

ITIL

Incident management

Troubleshooting

SAP AMS

Testing

Stakeholder comms

Tools

SAP AMS

Job description

Software Engineering - Application Support Engineer

• Contract
• Department: Staffing
• Anticipated Hours per Week: 40
• Work Setup: Hybrid
• Compensation: up to GBP 509.37 - hourly

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better.We do this by disrupting traditional employment barriers –connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length:3 months contract (with a potential to extend)
Work set up: Hybrid (3 days per week in office)

Our client in the global professional services industry is looking for a Software Engineering - Application Support Engineer to manage ongoing application support and system stability for core workforce platforms.

What you will do:

• Analyze, troubleshoot, and resolve WFS incidents and service requests within SLA timelines.
• Support business users on workforce scheduling, time, and attendance queries.
• Execute configuration changes and enhancements within defined thresholds, including impact analysis, effort estimation, and testing.
• Provide functional and technical support across core WFS capabilities, including workforce scheduling, time and attendance, reporting, and configuration/scripting.
• Monitor system performance, integrations, and interfaces.
• Identify recurring issues and structural improvement opportunities.
• Perform functional and integration testing while supporting release and deployment activities.
• Engage with third-party vendors (such as ADP/WFS) and collaborate with SAP AMS teams and business stakeholders.
• Contribute to documentation, automation initiatives, and ongoing knowledge transfer activities.
• Deliver all support services strictly within agreed SLAs to maintain system stability and minimize business disruption.
• Ensure full compliance with Sasol AMS governance and operational processes.
• Drive the continuous improvement and automation of support activities to optimize the shared capacity model.

Requirements:

• Minimum 4 years of relevant Workforce Software (WFS / ADP) functional and/or technical expertise.
• Mid-level professional standing with deep knowledge of workforce scheduling and time & attendance processes.
• Proven track record handling incidents, service requests, and change requests within an ITIL-aligned framework.
• Strong troubleshooting and root cause analysis capability for complex software environments.
• Practical hands-on WFS configuration, reporting, and/or scripting experience.
• Background working in AMS delivery environments, with a strong preference for SAP AMS.
• Direct experience executing functional & integration testing and managing release support.
• Comprehensive understanding of integrations and interfaces between WFS and SAP systems.
• Exceptional analytical and problem-solving capabilities under high-pressure scenarios.
• Effective stakeholder communication and user engagement skills across diverse business teams.
• Demonstrated ability to operate successfully within strict SLA-driven environments.
• Proactive mindset focused heavily on continuous improvement and system automation.
• Superior prioritization and time management skills to handle competing tasks.
• Capability to work productively within a shared AMS delivery model and pooled capacity structure.
• Strong team collaboration skills spanning technical, functional, and business teams.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.