Functional Systems Support Analyst

Izicash; Gauteng; On-site; ZAR 420,000 - 520,000; Full time

Job summary

Izicash in Centurion seeks a Functional Systems Support Analyst to bridge end-users and the technical team, ensuring data integrity and actionable reporting for Directors.

The role emphasizes data audits, weekly/monthly reporting, and developing dashboards while documenting failures with clear reproduction steps and timelines.

Qualifications

• 2–4 years in application support, helpdesk, or database systems.
• Understanding of SDLC and business process mapping.
• Experience in analyzing system data and compiling reports.

Responsibilities

• Serve as the first point of contact for end-user system inquiries and troubleshooting.
• Advocate for end-user by identifying pain points and suggesting improvements to the development team.
• Identify whether an issue is a User Error to coach or a System Bug to escalate.

Skills

Communication

Analytical Thinking

Technical Literacy

Problem Solving

Education

Bachelor’s Degree in CS/IT/MIS or related

3-year National Diploma/NQF Level 6 ICT

Tools

Excel

Job description

Job Opportunity: Functional Systems Support Analyst

Role Information

• Category
• Details
• Job Title
• Functional Systems Support Analyst
• Number of Positions
• 1
• Location
• Head Office - Centurion
• Reporting Line
• National Business Enablement Manager
• Proposed Start Date
• 1 October 2026

Main Purpose of Position

The Functional Systems Support Analyst serves as the primary bridge between end-users, executive leadership, and the technical development team. The role involves providing day-to-day guidance, analyzing data inconsistencies, and translating system data into actionable reports for Directors. Additionally, the incumbent will diagnose and escalating system issues while providing high-quality documentation for internal action.

Key Performance Areas

• Serve as the first point of contact for all end-user system inquiries and troubleshooting.
• Advocate for the end-user by identifying common 'pain points' and suggesting improvements to the development team.
• Identify whether an issue is a 'User Error' (to be coached) or a 'System Bug' (to be escalated).

Data Integrity & Rectification:

• Regularly audit system data to identify inaccuracies, failures in processes, and incomplete tasks/actions.
• Collaborate directly with senior branch management and end-users to rectify data entry errors and ensure the database remains a 'single source of truth.'
• Develop and maintain data-entry best practices to prevent future errors.

Analysis & Executive Reporting:

• Extract data from the system to create weekly, monthly, and ad-hoc reports for Directors.
• Provide context to the numbers, explaining the 'why' behind data trends based on user feedback.
• Build and maintain data dashboards (e.g., Excel) to track key performance indicators.
• Document technical system failures with clear 'steps to reproduce' and escalating to internal teams.
• Track the progress of escalated tickets and communicate timelines back to the affected users.

Health and Safety:

• Participate in the design/development/review/implementation and monitoring of the branch/region/national safety plans.
• Comply with and distribute safety policies and procedures at the workplace.
• Report all safety incidents, attend safety education and refresher programmes, and follow-up on assigned activities.

Qualifications

• Grade 12.
• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems (MIS), or a related field; OR
• A 3-year National Diploma or NQF Level 6 ICT qualification.

Experience

• 2 to 4 years of hands‑on experience in application support, helpdesk environments, or database systems.
• A thorough understanding of the Software Development Life Cycle (SDLC) and business process mapping.
• Experience in analyzing system data and compiling reports.
• Domain expertise in specialized fields such as finance, banking, or aviation is advantageous.

Skills and Attributes

• Communication: Ability to explain technical concepts to non-technical users and business needs to internal stakeholders.
• Analytical Thinking: Strong ability to spot patterns in data and identify the root cause of errors.
• Technical Literacy: Proficiency in using tools like Excel (VLOOKUPs, Pivot Tables) to analyze data and compile reports.
• Problem Solving: A proactive \"helper\" mentality with a focus on data accuracy and process improvement.

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Functional Systems Support Analyst Centurion, Tshwane Metro, South Africa