People Support Practitioner

Red Ember Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Red Ember Recruitment (Pty) Ltd is seeking an experienced People Support Practitioner on a maternity cover contract. The role spans recruitment, onboarding, employee relations, HR compliance, and payroll-related support within a fast-paced contact centre environment.

Qualified candidates will have at least 5 years in HR Generalist roles, strong IR/ER experience, and proficiency with Sage 300 People and MS Office. CCMA representation experience is highly valued.

Qualifications

• At least 5 years' experience in an HR Generalist role with broad HR responsibilities.
• Experience in Industrial Relations within a Contact Centre/BPO environment is required.
• Strong technical HR knowledge and familiarity with labour legislation.
• Experience with CCMA representation is advantageous.
• Proven ability to support employee wellness initiatives and HR reporting.

Responsibilities

• Support Recruitment & Selection processes, including advertising, screening, interviews, and reference checks.
• Coordinate onboarding and probation processes and compile onboarding feedback reports.
• Provide Employee Relations and Industrial Relations advice; manage disciplinary hearings and documentation; address grievances.
• Maintain HR compliance and reporting, including Sage 300 People records and policy updates.
• Coach line managers and employees on People Support matters; manage employee benefits and wellness initiatives.
• Develop and deliver People Support training and educational presentations; analyze exit interviews and retention opportunities.

Skills

HR Generalist experience

Industrial Relations experience

Microsoft Office skills

Sage 300 People

Electronic employee information system

CCMA representation

Tools

Sage 300 People

Microsoft Office Suite

Job description

Job Description

Red Ember Recruitment is currently recruiting for an experienced People Support Practitioner to join our client for a maternity cover contract.

The successful candidate will support the delivery of People Support strategic priorities and people-enabling solutions across the organisation. This is a broad HR generalist position with a strong focus on Employee Relations, Industrial Relations, employee wellness, performance management, compliance, employee engagement, talent acquisition and HR reporting.

The role requires a technically strong HR professional who is comfortable operating in a fast-paced contact centre environment and providing practical HR support to both employees and management. The source profile specifically requires strong Industrial Relations experience within a Contact Centre/BPO environment, including CCMA representation.

Recruitment & Selection

• Support the Talent Acquisition Specialist throughout the recruitment and selection process.
• Advertise vacancies and screen applications.
• Schedule interviews and coordinate candidate assessments.
• Conduct reference checks.
• Prepare job specifications and job profiles in consultation with line management.
• Manage the administration of appointments, including offer letters and employment contracts.

Onboarding & Probation

• Coordinate and facilitate the onboarding process for new employees.
• Manage onboarding questionnaires and interviews.
• Compile onboarding feedback reports.
• Support and monitor probation review processes.

Employee Relations & Industrial Relations

• Provide sound Employee Relations advice to employees and line management.
• Advise on labour legislation, company policies and employment procedures.
• Plan, coordinate and attend disciplinary hearings.
• Prepare disciplinary documentation and warning forms.
• Manage absenteeism in conjunction with line management.
• Support and manage performance improvement processes.
• Provide guidance and advice regarding employee grievances.
• Represent the organisation at CCMA matters where required.

HR Compliance & Reporting

• Prepare and present bi-monthly People Support reports.
• Maintain accurate employee information and records on Sage 300 People.
• Review and update HR policies in line with legislative requirements.
• Assist with employee-file and policy audits.
• Support Employment Equity committee meetings and reporting.
• Ensure HR administration is accurate, compliant and up to date.

People Support & Employee Services

• Coach and mentor line managers and employees on People Support matters.
• Manage employee benefit claims and liaise with relevant service providers.
• Provide employees with information and guidance regarding benefits.
• Compile and deliver People Support training and educational presentations.
• Conduct and analyse employee exit interviews.
• Identify employee retention opportunities.

Employee Wellness & Engagement

• Assist with the development and implementation of employee wellness and engagement initiatives.
• Plan and monitor social committee events and internal branding projects.
• Support organisational culture and values interventions.
• Communicate Employee Wellness Programme (EWP) and Employee Assistance Programme (EAP) matters.
• Manage relationships with relevant wellness service providers.
• Provide employees with appropriate support and guidance regarding EWP/EAP services

Requirements

• At least 5 years' experience in an HR Generalist role.
• Proven Industrial Relations experience within a Contact Centre/BPO environment.
• Strong technical HR knowledge.
• Solid understanding of Industrial Relations within a high-volume Contact Centre/BPO environment.
• Proven experience with CCMA representation.
• Exposure to planning and executing employee wellness initiatives.
• Strong working knowledge of Sage 300 People.
• Sound knowledge of applicable South African labour legislation.
• Strong Microsoft Office skills.
• Experience working with electronic employee information systems.

CORE COMPETENCIES

Technical / Functional

• Sage 300 People.
• Microsoft Office Suite.
• Electronic employee information systems.
• HR Generalist experience.
• Industrial Relations.
• South African labour legislation.
• People Support best practice.
• Employee Relations and CCMA processes.

Behavioural

• Results driven
• Strong teamwork and collaboration.
• Excellent written and reporting skills.
• Professional and technically competent.
• Strong planning and organisational ability.
• High attention to detail and quality.
• Customer-focused approach.
• Creative and innovative.

Requirements At least 5 years' experience in an HR Generalist role. Proven Industrial Relations experience within a Contact Centre/BPO environment. Strong technical HR knowledge. Solid understanding of Industrial Relations within a high-volume Contact Centre/BPO environment. Proven experience with CCMA representation. Exposure to planning and executing employee wellness initiatives. Strong working knowledge of Sage 300 People. Sound knowledge of applicable South African labour legislation. Strong Microsoft Office skills. Experience working with electronic employee information systems. CORE COMPETENCIES Technical / Functional Sage 300 People. Microsoft Office Suite. Electronic employee information systems. HR Generalist experience. Industrial Relations. South African labour legislation. People Support best practice. Employee Relations and CCMA processes. Behavioural Results driven Strong teamwork and collaboration. Excellent written and reporting skills. Professional and technically competent. Strong planning and organisational ability. High attention to detail and quality. Customer-focused approach. Creative and innovative.