Social Media Engagement Specialist

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Fully remote work arrangement

Professional development support

Job summary

Placements24 is seeking a Social Media Engagement Specialist to join our team in a fully remote capacity. You will manage our brand's online presence, respond to comments and messages, and foster positive conversations across major platforms.

The role emphasizes customer service, community building, and data-driven insights to enhance brand perception and loyalty. Ideal for someone who thrives in a flexible, collaborative remote environment and loves social media.

Qualifications

• 1-3 years of experience in social media management, community management, or customer service.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Proven ability to engage with online communities and build relationships.
• Familiarity with major social media platforms and their respective engagement features.
• Ability to work independently and manage multiple conversations simultaneously in a remote setting.

Responsibilities

• Monitor and actively engage with our community across all social media channels (e.g., Facebook, Instagram, Twitter, TikTok).
• Respond promptly and professionally to comments, messages, and inquiries, providing excellent customer service.
• Foster positive conversations, build relationships with followers, and encourage user-generated content.
• Identify and escalation customer issues or feedback to relevant internal teams for resolution.
• Moderate online discussions to ensure a positive and respectful community environment.
• Track engagement metrics and provide insights on community sentiment and trends.

Skills

Social media management

Customer service

Written communication

Remote work

Tools

Facebook

Instagram

Twitter/X

TikTok

Job description

About the Role

Our client is seeking a community-focused and proactive Social Media Engagement Specialist to join their team in a fully remote capacity. This role is critical for fostering a vibrant online community around our brand, engaging directly with customers, and managing our social media interactions across platforms. You will be the voice of the brand online, responsible for responding to comments and messages, moderating discussions, and identifying opportunities to build stronger relationships with our audience. This is an ideal position for someone passionate about social media, customer service, and creating positive online experiences, working from anywhere.

Key Responsibilities

• Monitor and actively engage with our community across all social media channels (e.g., Facebook, Instagram, Twitter, TikTok).
• Respond promptly and professionally to comments, messages, and inquiries, providing excellent customer service.
• Foster positive conversations, build relationships with followers, and encourage user-generated content.
• Identify and escalation customer issues or feedback to relevant internal teams for resolution.
• Moderate online discussions to ensure a positive and respectful community environment.
• Track engagement metrics and provide insights on community sentiment and trends.

Requirements

• 1-3 years of experience in social media management, community management, or customer service.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Proven ability to engage with online communities and build relationships.
• Familiarity with major social media platforms and their respective engagement features.
• Strong understanding of customer service principles and conflict resolution.
• Ability to work independently and manage multiple conversations simultaneously in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement, offering flexibility and autonomy.
• Opportunities to directly impact brand perception and customer loyalty.
• Professional development support for social media and communication skills.
• A collaborative and supportive remote team culture focused on engagement and positive interactions.