Social Media Community Manager (Remote)

Placements24; Cape Town; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & incentives

Fully remote position

Impactful brand work

Training & resources

Supportive remote team

Descripción de la vacante

Placements24 is seeking a passionate Social Media Community Manager to foster and grow an online community for a Kimberley audience. This fully remote role puts you at the voice of the brand, engaging with followers, moderating conversations, and delivering outstanding customer support across social channels.

You are an excellent communicator, empathetic, proactive, and adept at managing online reputation in a remote setting that values connection and brand loyalty.

Formación

• Proven experience as a Community Manager or Social Media Manager.
• Excellent written and verbal communication, with a friendly tone.
• Strong understanding of social media platforms and best practices.
• Experience in customer service or support is beneficial.
• Self-starter with strong organizational skills for remote work.

Responsabilidades

• Monitor and engage with comments, messages, and mentions across all social media platforms.
• Respond to customer inquiries in a timely, professional, on-brand manner.
• Foster positive relationships with followers and build community.
• Identify and engage with influencers and brand advocates.
• Monitor online conversations and sentiment related to the brand.
• Report on engagement metrics and provide insights for strategy.

Conocimientos

Community management

Social media management

Written and verbal communication

Remote work

Customer service

Descripción del empleo

About the Role

Our client is looking for a passionate and engaging Social Media Community Manager to foster and grow their online community, working entirely remotely to serve the Kimberley audience. This role is crucial for building brand advocacy, managing online conversations, and providing excellent customer support through social channels. You will be the voice of the brand, interacting with followers, responding to comments and messages, and creating a positive and interactive community environment. The ideal candidate is an excellent communicator, empathetic, proactive, and adept at managing online reputation in a fully remote setting that values connection and brand loyalty.

Key Responsibilities

• Actively monitor and engage with comments, messages, and mentions across all social media platforms.
• Respond to customer inquiries and feedback in a timely, professional, and on-brand manner.
• Foster positive relationships with followers and build a strong sense of community.
• Identify and engage with influencers and brand advocates within the community.
• Monitor online conversations and sentiment related to the brand and industry.
• Report on community engagement metrics and provide insights for strategy improvement.

Requirements

• Proven experience as a Community Manager , Social Media Manager, or similar role.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong understanding of social media platforms and community management best practices.
• Experience in customer service or support is highly beneficial.
• Ability to remain calm and professional under pressure.
• Self-starter with strong organizational skills and the ability to manage time effectively in a remote role.

Benefits

• Competitive salary and potential for performance-based incentives.
• Fully remote position offering maximum work flexibility.
• Opportunity to significantly impact brand perception and customer loyalty.
• Access to training and resources for community building and social media management.
• A supportive and inclusive remote team culture.