Online Community Manager

Placements24; Benoni; Hybrid; ZAR 200,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Wellness benefits

Professional development

Job summary

Placements24 seeks an Online Community Manager to grow and nurture its digital community while working remotely from Benoni. You will engage followers, respond to queries, moderate discussions, and develop strategies to boost participation and brand advocacy across online platforms.

The role is ideal for a social media enthusiast with excellent communication skills, thriving in a fully remote setup and passionate about building connections in the digital space.

Qualifications

• Experience as a Community Manager or similar role.
• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and online engagement.
• Ability to handle customer inquiries and moderate discussions empathetically.
• Self-motivated with strong organizational skills for remote work.

Responsibilities

• Develop and execute strategies to grow and engage the online community across social media platforms and forums.
• Actively monitor channels, respond to comments and messages promptly, and elevate issues as needed.
• Create and publish engaging content, including posts, polls, and interactive Q&A.
• Moderate online discussions, ensuring a positive, respectful, and brand-aligned environment.
• Analyze engagement metrics and provide reports on sentiment, growth, and trends.

Skills

Community management

Social media management

Content writing

Communication skills

Moderation & empathy

Remote work

Job description

About the Role

Our client is seeking a vibrant and engaging Online Community Manager to foster and grow their digital community, operating entirely remotely from Benoni . This role is central to building brand loyalty and facilitating meaningful interactions across all online platforms. You will be the voice of the brand online, actively engaging with followers, responding to queries, moderating discussions, and developing strategies to increase community participation and brand advocacy. This is an ideal position for a social media enthusiast with excellent communication skills, thriving in a fully remote setup and passionate about building connections in the digital space.

Key Responsibilities

• Develop and execute strategies to grow and engage the online community across various social media platforms and forums.


• Actively monitor social media channels, respond to comments and messages promptly, and elevate issues as needed.


• Create and publish engaging content, including posts, polls, and interactive Q&A, to spark conversations.


• Moderate online discussions, ensuring a positive, respectful, and brand-aligned community environment.


• Analyze community engagement metrics and provide reports on sentiment, growth, and key trends.

Requirements

• Proven experience as a Community Manager ,


• Social Media Manager, or similar role.


• Excellent written and verbal communication skills, with a talent for crafting engaging online content.


• Deep understanding of social media platforms, community dynamics, and online engagement strategies.


• Ability to handle customer inquiries and moderate discussions effectively and empathetically.


• Self-starter with strong organizational skills, capable of working autonomously in a remote environment.

Benefits

• Competitive salary and performance-based incentives.


• Fully remote position, offering flexibility and work-life balance.


• Health and wellness benefits package.


• Access to online courses and professional development resources.


• A collaborative and supportive team culture for remote employees.