Social Media Community Manager

CallForce; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A dynamic consulting agency in Cape Town is seeking a passionate Social Media Community Manager. The ideal candidate will ensure high-quality customer service and community engagement through various social media platforms. Responsibilities include developing content strategies, responding to inquiries, and fostering relationships. Applicants should have excellent communication skills, a customer-focused attitude, and the ability to adapt to a flexible work schedule, including evenings and weekends.

Qualifications

• Excellent written communication skills.
• Strong problem-solving and logical thinking.
• Multitasking and adaptability.
• Customer-focused attitude (empathy, patience).
• Flexibility for evenings, weekends, and holidays.

Responsibilities

• Develop and implement content and community strategies.
• Manage content implementation and community engagement.
• Build internal and external relationships.
• Moderate social platforms and engage with communities.
• Document customer interactions.
• Meet/exceed performance targets.

Skills

Excellent communication (written & verbal)

Social media expertise

Community analysis and behavior understanding

Data analysis and insights

Attention to detail

Creative thinking

Organizational skills

Ability to work under pressure

Cross-functional team collaboration

Sports knowledge

Sponsorship landscape experience

Education

Matric qualification

Tools

Computer proficiency

Familiarity with chat/messaging platforms

Job description

Vodacom Social Media Community Manager

Job Summary

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

We craft social media communities for leading brands. Seeking a skilled Community Manager to drive engagement and connection. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results.

As a Community Manager, you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content, engage with the public, and monitor conversations. Your goal: ensure client needs are met through strategic community management and direct engagement.

Duties and Responsibilities

• Develop and implement content and community strategies
• Manage content implementation and community engagement
• Foster creativity and thought leadership
• Build internal and external relationships
• Understand client business and requirements
• Identify areas for team growth and improvement
• Moderate social platforms and engage with communities
• Monitor industry trends and technologies
• Respond to customer inquiries via online chat and messaging
• Provide product/service information and assistance
• Maintain professionalism and excellent customer service
• Document customer interactions
• Meet/exceed performance targets
• Stay updated on product knowledge and company policies

Requirements and Qualifications

• Matric qualification
• Excellent written communication skills
• Strong problem-solving and logical thinking
• Computer proficiency and chat/messaging platform familiarity
• Multitasking and adaptability
• Customer-focused attitude (empathy, patience)
• Flexibility (evenings, weekends, holidays)
• Team player with strong interpersonal skills

Required Skills & Experience

• Excellent communication (written & verbal)
• Social media expertise
• Community analysis and behavior understanding
• Data analysis and insights
• Attention to detail
• Creative thinking
• Organizational skills
• Ability to work under pressure
• Cross-functional team collaboration
• Sports knowledge
• Sponsorship landscape experience

Essential Traits

• Fun-loving: enjoy work and play
• Courageous: bold and brave in innovative work
• Loyal: committed to company mission and colleagues
• Inspirational: teach and foster growth
• Proactive: take initiative, seek opportunities

Days & times of work

• The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.