Community Manager

Publicisgroupe; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Benefits offered by this job

Access to training opportunities

Dynamic collaborative environment

Opportunities on leading brands

Job summary

Publicisgroupe is seeking a Community Manager for their Cape Town team to enhance brand engagement through social media. The role involves managing community interactions, responding to customer inquiries, and identifying engagement opportunities.

The successful candidate must have a minimum of 3 years' experience in community management, strong skills in social media, and an understanding of audience behavior. Join a dynamic team dedicated to creating meaningful brand relationships.

Qualifications

• Minimum 3 years’ experience in Community Management or related discipline.
• Strong understanding of Instagram, Facebook, TikTok.
• Previous agency experience preferred.

Responsibilities

• Manage day-to-day community engagement across social platforms.
• Respond to customer queries in line with brand tone.
• Monitor audience sentiment and identify emerging opportunities.

Skills

Community Management

Social Media Management

Excellent written communication

Audience engagement

Tools

Social media management tools

Job description

Company description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce.

Digitas serves the world's leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Overview

Community Management at Digitas sits at the intersection of social media, customer experience, culture, and brand engagement. It is about building meaningful relationships between brands and people through authentic conversations, responsive engagement, and best‑in‑class social care.

To support the continued growth of our Social Marketing capability, we are looking for a culturally aware, digitally fluent, and community‑obsessed Community Manager to join our Cape Town team.

We are looking for someone who understands that community management is more than responding to comments. It is about protecting brand reputation, identifying opportunities for engagement, spotting cultural moments, uncovering audience insights, and helping brands show up meaningfully within online communities.

This role requires someone who can contribute across community management and audience engagement, social care and customer support, brand reputation and moderation, social listening and trend monitoring, community reporting and insights generation, and real‑time engagement and cultural relevance.

The successful candidate will work closely with Social Media Managers, Strategists, Creatives, Analysts, and Client Service teams across a portfolio of leading brands.

You should be comfortable working in fast‑paced environments, managing multiple communities simultaneously, and engaging confidently with audiences across a variety of social platforms.

Responsibilities

• Manage day‑to‑day community engagement across client social media platforms.
• Respond to comments, direct messages, mentions, and customer queries in line with approved brand tone of voice.
• Deliver best‑in‑class social care and customer engagement across all assigned accounts.
• Escalate customer complaints, issues, and risks according to agreed processes.
• Moderate communities to ensure conversations remain safe, relevant, and aligned to platform and brand guidelines.
• Monitor audience sentiment and identify emerging opportunities, risks, and conversation trends.
• Support real‑time engagement opportunities around relevant cultural moments and trends.
• Contribute audience and community insights into content planning and strategy discussions.
• Assist with weekly, monthly, and campaign reporting requirements.
• Monitor competitor activity and identify opportunities for brands to strengthen their community presence.
• Support campaign launches through active community participation and engagement.
• Work closely with Social Media Managers, Strategists, Creatives, and Analysts to ensure community activity aligns with broader campaign objectives.
• Maintain high levels of accuracy, responsiveness, and attention to detail across all community interactions.
• Leverage AI and emerging technologies responsibly to improve workflow efficiency and reporting where appropriate.

Qualifications

• Minimum 3 years’ experience in Community Management, Social Media Management, or a related discipline.
• Previous agency experience preferred.
• Strong understanding of Instagram, Facebook, TikTok, LinkedIn, X, Threads, and emerging social platforms.
• Excellent written communication and copywriting skills.
• Experience managing communities for consumer‑facing brands.
• Strong understanding of social media best practice, audience engagement, and platform behaviour.
• Experience handling customer queries, complaints, and escalation processes.
• Familiarity with social media management and community management tools.
• Strong organisational and time management skills.
• Ability to identify audience trends, cultural moments, and engagement opportunities.
• Comfortable analysing community performance and contributing to reporting outputs.
• FMCG, beauty, lifestyle, or retail experience advantageous.
• Familiarity with generative AI tools such as ChatGPT, Gemini, Claude, and Perplexity is advantageous.

What We Offer

• A dynamic, collaborative environment within a global network.
• Opportunities to work on leading local and international brands.
• Exposure to integrated campaigns spanning creative, social, media, data, and technology.
• Access to training and development opportunities.
• A culture of fearless, inventive, and generous Unicorns.

Personality Attributes

• Team player with the ability to work independently.
• Proactive and solutions‑focused.
• Strong communicator.
• Naturally curious about people, culture, and digital behaviour.
• Organised and detail‑oriented.
• Adaptable and responsive.
• Calm under pressure.
• Positive and energetic.
• Customer‑focused.
• Passionate about social media and online communities.

Culture Commitment

We are the networked marketing agency, a full‑service agency with modern creative & media, data, and technology services all under one roof. We are connected in the way we think and the way we work. At the heart of our company are great people that we call Unicorns. Our Unicorns are open, bold, and curious and love to solve complex problems for clients in unique ways.

• We are approachable & globally supportive.
• We are in this together and solution orientated.
• We always do the right thing.
• We are never afraid.

Digitas is an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan.

All appointments will be based on qualifications, experience and best fit, but preference will be given to candidates from designated groups.