Social Community Manager: Build Engaged Brand Communities

TDMC (The Digital Media Collective)

Cape Town, Durban

On-site

ZAR 180,000 - 240,000

Full time

7 days ago

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Job summary

TDMC (The Digital Media Collective) is seeking a bright Community Manager to nurture online communities for a portfolio of clients. You’ll be the day-to-day voice of the brands, engaging followers, moderating conversations and spotting opportunities to grow advocacy.

Work with content, paid media and account teams to deliver on-brand messaging, write captions, and support campaigns. A genuine interest in social platforms and culture helps you tailor tone across brands and drive authentic

Qualifications

0–2 years' experience in community management, social media or customer-facing digital marketing.

Responsibilities

Daily engagement across social platforms, responding in-brand language.
Moderation and escalation of sensitive content to senior team members.
Foster a positive community by engaging authentically and encouraging user-generated content.
Track sentiment and surface recurring themes for the team.
Assist in scheduling and publishing content across platforms per the calendar.
Draft captions and replies tailored to each brand voice.
Support campaigns and activations to boost participation and reach.
Keep up with platform trends and opportunities for engagement.
Monitor metrics like engagement rate and follower growth.
Prepare weekly and monthly community reports with actionable insights.
Collaborate with account, content and paid media teams to inform strategy.