Community Manager

TDMC (The Digital Media Collective); Cape Town, Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TDMC (The Digital Media Collective) is seeking a bright Community Manager to nurture online communities for a portfolio of clients. You’ll be the day-to-day voice of the brands, engaging followers, moderating conversations and spotting opportunities to grow advocacy.

Work with content, paid media and account teams to deliver on-brand messaging, write captions, and support campaigns. A genuine interest in social platforms and culture helps you tailor tone across brands and drive authentic

Qualifications

• 0–2 years' experience in community management, social media or customer-facing digital marketing.

Responsibilities

• Daily engagement across social platforms, responding in-brand language.
• Moderation and escalation of sensitive content to senior team members.
• Foster a positive community by engaging authentically and encouraging user-generated content.
• Track sentiment and surface recurring themes for the team.
• Assist in scheduling and publishing content across platforms per the calendar.
• Draft captions and replies tailored to each brand voice.
• Support campaigns and activations to boost participation and reach.
• Keep up with platform trends and opportunities for engagement.
• Monitor metrics like engagement rate and follower growth.
• Prepare weekly and monthly community reports with actionable insights.
• Collaborate with account, content and paid media teams to inform strategy.

Skills

Experience in community management

Platform familiarity

Excellent writing skills

Organizational skills

Education

Bachelor's degree in Marketing, Communications, Journalism or related field

Tools

Sprout Social

Hootsuite

Meta Business Suite

Canva

Job description

We are seeking an enthusiastic and personable Community Manager to join our growing social and content team. This role is responsible for building and nurturing engaged online communities across our clients' social platforms, acting as the day‑to‑day voice of the brand and the first point of contact for followers, customers and fans.

You will manage community engagement, moderation and reporting across a portfolio of clients, working closely with content, paid media and account teams to keep brand communities active, informed and well looked after. This role suits someone with a genuine interest in social platforms, culture and conversation, and a knack for writing in different brand voices.

Key Responsibilities

Community Engagement & Moderation

• Daily Engagement: Monitor and respond to comments, messages and mentions across social platforms in a timely, on-brand manner.
• Moderation: Apply community guidelines consistently, flagging or escalating sensitive, abusive or crisis‑related content to senior team members.
• Relationship Building: Foster a positive, active community by engaging authentically with followers, replying to queries and encouraging user‑generated content.
• Sentiment Monitoring: Track community sentiment and surface recurring themes, complaints or opportunities to the wider team.

Content & Campaign Support

Content Calendar Support: Assist in scheduling and publishing organic social content across platforms in line with the content calendar.

Copywriting: Draft engaging captions, comment replies and community posts tailored to each client's tone of voice.

Campaign Amplification: Support community‑led activations, competitions and campaigns, helping drive participation and reach.

Trend Spotting: Keep across platform trends, formats and conversations, suggesting timely content and engagement opportunities.

Reporting & Growth

Performance Tracking: Monitor community metrics such as engagement rate, response time, sentiment and follower growth.

Reporting Support: Assist in preparing weekly and monthly community reports with clear, actionable commentary.

Insights: Identify emerging opportunities for community growth, advocacy programmes or new engagement formats.

Collaboration: Work with account, content and paid media teams to ensure community insights inform the broader strategy.

Role Requirements

Must‑Have Requirements

Experience: 0 to 2 years' experience in community management, social media or customer‑facing digital marketing.

Platform Familiarity: A working understanding of major social platforms, including Instagram, Facebook, TikTok, X and LinkedIn.

Writing Skills: Excellent written communication skills, with the ability to adapt tone and style across different brand voices.

Education: Bachelor's degree in Marketing, Communications, Journalism or a related field, or equivalent practical experience.

Composure: A calm, level‑headed approach to handling difficult or sensitive community interactions.

Organisation: Strong organisational skills, with the ability to manage multiple client communities and deadlines at once.

Beneficial Qualifications & Competencies

Tools: Familiarity with social listening or scheduling tools such as Sprout Social, Hootsuite or Meta Business Suite.

Analytics Exposure: Basic understanding of social media analytics and reporting.

Design Awareness: Comfort briefing or making light edits to visual assets using tools such as Canva.

Curiosity & Initiative: A proactive approach to learning, with genuine enthusiasm for social platforms and online culture.

Mindset: A growth mindset with a commitment to ongoing professional development and TDMC's People‑First Culture.