Brand Community Lead — Social Care & Real-Time Engagement

Publicis Groupe; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Benefits offered by this job

Access to training opportunities

Dynamic collaborative environment

Opportunities on leading brands

Job summary

Publicisgroupe is seeking a Community Manager for their Cape Town team to enhance brand engagement through social media. The role involves managing community interactions, responding to customer inquiries, and identifying engagement opportunities.

The successful candidate must have a minimum of 3 years' experience in community management, strong skills in social media, and an understanding of audience behavior. Join a dynamic team dedicated to creating meaningful brand relationships.

Qualifications

• Minimum 3 years’ experience in Community Management or related discipline.
• Strong understanding of Instagram, Facebook, TikTok.
• Previous agency experience preferred.

Responsibilities

• Manage day-to-day community engagement across social platforms.
• Respond to customer queries in line with brand tone.
• Monitor audience sentiment and identify emerging opportunities.

Skills

Community Management

Social Media Management

Excellent written communication

Audience engagement

Tools

Social media management tools

Job description

Publicisgroupe is seeking a Community Manager for their Cape Town team to enhance brand engagement through social media. The role involves managing community interactions, responding to customer inquiries, and identifying engagement opportunities.

The successful candidate must have a minimum of 3 years' experience in community management, strong skills in social media, and an understanding of audience behavior. Join a dynamic team dedicated to creating meaningful brand relationships.