Community Manager - E-commerce

Placements24; Soweto; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position with flexible Wf

Health, dental and vision insurance

Professional development webinars

Collaborative team environment

Job summary

Placements24 is seeking a passionate Community Manager to foster vibrant online communities around its ecommerce brands in a fully remote role. You will build relationships with customers, moderate discussions, and create engaging content across social media platforms.

You will act as the voice of the brand, enhance customer loyalty, drive advocacy, and provide feedback to product and marketing teams. This is ideal for a social-media savvy professional in a dynamic online retail space.

Qualifications

• Proven experience as a Community Manager, Social Media Manager, or similar role with a portfolio.
• Excellent written and verbal communication with storytelling skills.
• Strong understanding of social media platforms and online community dynamics.
• Experience in the e-commerce industry is highly preferred.

Responsibilities

• Develop and implement strategies to build and nurture online communities across social media platforms, forums, and other relevant channels.
• Create engaging content, initiate discussions, and respond to user comments and questions in a timely and authentic manner.
• Monitor community sentiment, identify key influencers, and address customer concerns or feedback constructively.
• Act as a brand ambassador, ensuring all communication aligns with brand voice and values.
• Collaborate with marketing and customer support teams to ensure a cohesive brand experience.
• Analyze community engagement metrics and provide reports on key insights and trends to inform marketing strategies.

Skills

Community management

Social media strategy

Content creation

Customer engagement

Remote teamwork

Job description

About the Role

Our client is seeking a passionate and engaging Community Manager to foster vibrant online communities around their e-commerce brands. This fully remote role involves building relationships with customers, moderating discussions, creating engaging content, and acting as the voice of the brand across various social media platforms and forums. You will be instrumental in enhancing customer loyalty, driving brand advocacy, and providing valuable feedback to the product and marketing teams. This is an excellent opportunity for a social media savvy individual to shape brand perception and build meaningful connections in a dynamic online retail space.

Key Responsibilities

• Develop and implement strategies to build and nurture online communities across social media platforms, forums, and other relevant channels.
• Create engaging content, initiate discussions, and respond to user comments and questions in a timely and authentic manner.
• Monitor community sentiment, identify key influencers, and address customer concerns or feedback constructively.
• Act as a brand ambassador, ensuring all communication aligns with brand voice and values.
• Collaborate with marketing and customer support teams to ensure a cohesive brand experience.
• Analyze community engagement metrics and provide reports on key insights and trends to inform marketing strategies.

Requirements

• Proven experience as a Community Manager , Social Media Manager, or similar role, with a portfolio showcasing community-building initiatives.
• Excellent written and verbal communication skills, with a talent for engaging and persuasive storytelling.
• Strong understanding of social media platforms and online community dynamics.
• Experience in the e-commerce industry is highly preferred.
• Ability to manage multiple platforms and conversations simultaneously.
• Empathetic, patient, and adept at handling customer interactions professionally in a remote setting.

Benefits

• Competitive annual salary and performance-related bonuses.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and attending industry-specific webinars.
• A supportive and collaborative team environment focused on customer engagement and brand growth.