SIAM Change Management - Lead

Logicalis SA; Johannesburg; Presencial; ZAR 700 000 - 1 200 000; Tempo integral

Resumo da oferta

Logicalis SA in Johannesburg seeks a Change Manager to oversee the SIAM function, ensuring risk-minimised changes and coordinated releases across applications, services and infrastructure. You will drive RFC compliance, design standard communications, and coach teams to maturity.

Role focuses on governance, reporting, and cross-functional collaboration with customer and third-party stakeholders in a dynamic IT services environment.

Qualificações

• Record, assess, categorize, prioritize, plan, evaluate, release and review all changes per Change Management process.
• Review RFCs to ensure they comply with minimum requirements and guide submitters to prevent recurrence.
• Advise requestors from within customer/third-party organizations on the correct RFC process.
• Design and implement communication templates, frequency and recipients.
• Define and implement KPIs for the Change Management process.
• Develop reports for participating Business Units.
• Coach and guide participants to mature the process.

Responsabilidades

• The Change Manager ensures requested changes and version releases into live environment are risk-minimised, controlled and communicated.
• Recommends and implements programs to support customer needs.
• Responsibilities span Customer Support/Operations as a generalist or cross-discipline.

Conhecimentos

Change Management

RFC Review

Risk Assessment

KPIs

Descrição da oferta de emprego

Why choose Logicalis?

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

Function Description:

The SIAM function manages multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.

Career Type Description:

• The Change Manager role under the SIAM function has the responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live environment are risk minimised, controlled, and communicated.
• Recommends and implements programs to support customer needs
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Profile Description:

• Accountability and responsibility to record, assess, categorize, prioritize, plan, evaluate, release and review all changes in accordance with the Change Management process,
• Review RFCs (request for change) to ensure they are compliant with the process minimum requirements to proceed with the process flow and guide the submitter to prevent a recurrence. Review CI’s, risk and impact,
• Advising requestors from within the customer and third-party organization of the correct process of instigating an RFC,
• Design and formulate communication templates, frequency and recipients,
• Define and implement KPIs for the Change Management process,
• Develop reports to the participating Business Units,
• Coach, support and guide participants in the process into their roles and responsibilities and how they contribute to the maturity of the process