SIAM Change Management - Lead

Logicalis SA (Pty) Ltd; Harmony; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Logicalis SA (Pty) Ltd in Harmony, Free State, is seeking a Change Manager within the SIAM function to oversee changes and version releases of applications, services and infrastructure into live environments while minimizing risk and ensuring compliance.

You will coach teams, define KPIs, develop reports, and ensure change processes run smoothly in a dynamic, customer-focused IT services organisation.

Qualifications

• Experience in Change Management processes and RFC handling.
• Ability to design and implement KPIs for change processes.
• Experience coaching teams through change and building reports.

Responsibilities

• Record, assess, categorize, prioritize, plan, evaluate, release and review changes according to Change Management.
• Review RFCs and guide submitters to ensure process compliance.
• Design communication templates, maintain recipients and frequency.
• Define and implement KPIs for Change processes and develop reports.

Skills

Change management

Review RFCs (change requests)

KPI development

Stakeholder coaching

Job description

Why choose Logicalis?

Its not just IT solutions, It's IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

Function Description

The SIAM function manages multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.

Career Type Description

• The Change Manager role under the SIAM function has the responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live environment are risk minimised, controlled, and communicated.
• Recommends and implements programs to support customer needs.
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines.

Profile Description

Accountability and responsibility to record, assess, categorize, prioritize, plan, evaluate, release and review all changes in accordance with the Change Management process, Review RFCs (request for change) to ensure they are compliant with the process minimum requirements to proceed with the process flow and guide the submitter to prevent a recurrence. Review CI's, risk and impact, Advising requestors from within the customer and third-party organization of the correct process of instigating an RFC, Design and formulate communication templates, frequency and recipients, Define and implement KPIs for the Change Management process, Develop reports to the participating Business Units, Coach, support and guide participants in the process into their roles and responsibilities and how they contribute to the maturity of the process.

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.