Short-Term Rental Ops & Business Growth Coordinator

BruntWork; South Africa; Remote; ZAR 482,000 - 788,000; Part time

Job summary

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to act as the escalation point for complex guest communications across a 45-unit UK portfolio. You will handle time-sensitive issues, drive outbound B2B sales, and support licensing compliance, with autonomy and responsibility.

The role emphasizes proactive data handling, reporting, and structured decision-making, ideal for someone with strong English, startup mindset, and experience in holiday rentals, direct

Qualifications

• Minimum 3 years in holiday letting or short-term rental.
• Hands-on guest communications and operations in holiday rentals or Airbnb-style setups.
• Ability to manage guest escalations independently and remain calm under pressure.
• Experience in sales, outbound calling, or business development.
• Experience with licensing-related administration and compliance documentation.
• Familiarity with AI-supported guest communication workflows is preferred.
• Strong data handling, reporting, and structured data management.
• Excellent spoken and written English.
• Ability to work autonomously and take initiative in startup environments.
• Proven proactive, organized, detail-oriented, with ownership.
• Previous experience with licensing-related work and compliance documentation is preferred.

Responsibilities

• Act as the main point of contact for escalated guest concerns and urgent issues unresolved by AI.
• Manage guest email and phone communications professionally to maintain high service.
• Handle urgent matters like lockouts, complaints, booking issues, and disruptions with calm judgment.
• Maintain spreadsheets, trackers, and reports for guest issues and performance.
• Gather, organize, and update operational and commercial data to support decisions.
• Support licensing-related administration and compliance documentation.
• Conduct outbound outreach to companies and partners to generate contractor stays, direct bookings, and new opportunities.
• Represent the business in phone and sales conversations, clearly explaining offerings.
• Identify opportunities to improve internal processes, guest experience, and performance.
• Work with the business owner following SOPs while maintaining independence.
• Identify issues and take initiative in operations and commercial activity.
• Support stability and growth of the short-term rental portfolio across all units.

Skills

Guest communications

Sales outreach

Autonomous work

Data reporting

Licensing/compliance

Problem solving under pressure

English proficiency

Job description

BruntWork is seeking a Short-Term Rental Operations & Business Development Coordinator to act as the escalation point for complex guest communications across a 45-unit UK portfolio. You will handle time-sensitive issues, drive outbound B2B sales, and support licensing compliance, with autonomy and responsibility.

The role emphasizes proactive data handling, reporting, and structured decision-making, ideal for someone with strong English, startup mindset, and experience in holiday rentals, direct