Hospitality Guest Relations Coordinator

RecruitMyMom; Cape Town; Hybride; ZAR 83 000 - 124 000; Temps partiel

Résumé du poste

RecruitMyMom in Sea Point, Cape Town is seeking a part-time coordinator to oversee guest communications and property readiness across four 5-star short-term rental properties. The role involves on-site preparation, guest coordination, and supporting same-day turnarounds with a strong hands-on approach.

Ideal candidates have hospitality experience, reside in Sea Point or Green Point, and can commit 4–6 hours weekly with full availability in December and January for peak season.

Qualifications

• Prior guest house or hospitality experience.
• Must reside in Sea Point or Green Point.
• Own transport is essential.
• Full availability in December and January.
• Part-time commitment of 4–6 hours weekly.
• Hands-on, all-hands-on-deck approach to operations.

Responsabilités

• Coordinate and manage clear guest communications before, during, and after stays.
• Conduct property setups and ensure 5-star presentation before guest arrival.
• Assist with guest check-in queries and support self-check-in processes.
• Handle same-day check-in and check-out transitions.
• Maintain time management and attention to detail across four properties.
• Provide hands-on support across property operations to ensure guest satisfaction.

Connaissances

Hospitality experience

Time management

Organizational skills

Description du poste

Sea Point, Cape Town, South Africa | Posted on 16/10/2026

• Location Type Hybrid (Part office, Part remote)
• Remuneration Term Per Hour
• Date Opened 16/10/2026
• State/Province Western Cape
• City/Town Sea Point, Cape Town
• Country South Africa

Job Description

Overseeing guest experience and property readiness across four 5-star short-term rental properties, you will ensure seamless operational standards and exceptional hospitality delivery. Operating in Sea Point, the role combines guest communication with hands-on on-site preparation to maintain high accommodation standards.

Working approximately 4 to 6 hours per week initially the role requires full availability during December and January to manage peak seasonal guest movement, averaging approximately 20 check-ins per month across the portfolio (roughly 4 to 5 check-ins per property monthly).

Although properties utilise self-check-in systems, on-site setup, guest coordination, and handling same-day turnarounds require an adaptable, highly organized coordinator willing to assist with all practical aspects of property operations. Comprehensive training will be provided.

Key Responsibilities

• Coordinate and manage clear guest communications before, during, and after stays .
• Conduct property setups and ensure 5-star presentation standards prior to guest arrival .
• Assist with guest check-in queries and support seamless self-check-in processes .
• Handle same-day check-in and check-out transitions efficiently .
• Maintain strict time management and attention to detail across all four properties .
• Provide hands-on assistance across property operations to ensure guest satisfaction

Requirements

• Prior guest house or hospitality experience.
• Must reside in the Sea Point or Green Point area .
• Own transport is essential .
• Full availability throughout December and January .
• Strong time management and organizational capabilities .
• Willingness to adopt a hands-on, all-hands-on-deck approach to operational tasks .
• Part-time (4 to 6 hours per week, with potential to grow).