Property Experience & Escalations Specialist

Houst; Cape Town; Hybrid; ZAR 134,000 - 179,000; Full time

Benefits offered by this job

23 days holiday (plus public holidays)

Birthday day off

Employee discounts

Pawternity

Laptop provided

Job summary

Houst is seeking a Property Management Associate in Cape Town to deliver exceptional service across email, phone and chat. You’ll handle complex inquiries, escalate to HostSupport, onboard new properties, and work with cross-functional teams to resolve issues with clear, customer-friendly language. Based in Cape Town, the role is hybrid (office 2 days/week).

Benefits include 23 days holiday, birthday leave, staff discounts, pawternity, and a company laptop. Working hours are 09:00–18:00 UK time.

Qualifications

• Experience in customer service or account management preferred.
• Ability to communicate complex issues in customer-friendly language.
• Familiarity with vacation rentals is beneficial.

Responsibilities

• Provide service via telephone, email and WhatsApp, ensuring clients feel valued and supported.
• Act as escalation point from HostSupport and resolve issues to customers’ satisfaction.
• Onboard new properties and simplify information for diverse customers.

Skills

Customer service

Escalation handling

Onboarding

Cross-functional teamwork

G-Suite knowledge

Communication skills

Problem solving

Tools

WhatsApp

Job description

Houst is seeking a Property Management Associate in Cape Town to deliver exceptional service across email, phone and chat. You’ll handle complex inquiries, escalate to HostSupport, onboard new properties, and work with cross-functional teams to resolve issues with clear, customer-friendly language. Based in Cape Town, the role is hybrid (office 2 days/week).

Benefits include 23 days holiday, birthday leave, staff discounts, pawternity, and a company laptop. Working hours are 09:00–18:00 UK time.