Remote Hospitality Virtual Assistant

Placements24; Pretoria; Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Autonomy

Global guest network

Job summary

Placements24 is seeking a proactive Remote Hospitality Virtual Assistant to support our client's network of property hosts. You will handle guest inquiries, bookings, communications, and admin tasks from anywhere, maintaining high organization and data confidentiality.

Ideal candidates have hospitality or customer service experience, strong English communication, and proficiency with CRM tools, G Suite/Microsoft Office. This fully remote role offers autonomy and flexible scheduling.

Qualifications

• Proven experience in hospitality, customer service, or as a virtual assistant.
• Excellent written and verbal communication skills in English.
• Strong organizational and time management abilities for a remote role.

Responsibilities

• Manage guest inquiries via email, chat, and phone.
• Assist hosts with booking management, calendar coordination, and availability updates.
• Prepare and send pre-arrival and post-stay communications to guests.
• Coordinate with cleaning and maintenance teams for property readiness.
• Update property listings with accurate information, photos, and descriptions.
• Process payments and manage invoicing for services.
• Conduct online research for local attractions and guest recommendations.
• Maintain a database of guest and host information with confidentiality.
• Troubleshoot minor technical issues on the platform.
• Provide general administrative support to the operations team.

Skills

Hospitality experience

Customer service

Virtual assistant

Education

High school diploma

Tools

CRM software

G Suite

Microsoft Office

Job description

About the Role

Our client, a leading online platform connecting travelers with unique accommodation experiences, is seeking a dedicated and proactive Remote Hospitality Virtual Assistant. This role is fully remote, allowing you to work from anywhere. You will be responsible for providing comprehensive administrative and guest support services to our client's network of property hosts. This is a fantastic opportunity for individuals passionate about hospitality who thrive in an independent, remote work environment. You will play a crucial role in ensuring seamless communication and operational efficiency for our hosts, contributing directly to positive guest experiences across the globe. The ability to manage your time effectively and maintain high levels of organization is paramount for success in this remote position.

Key Responsibilities

• Manage and respond to guest inquiries via email, chat, and phone, providing information and resolving issues promptly.
• Assist property hosts with booking management, calendar coordination, and availability updates.
• Prepare and send pre-arrival and post-stay communications to guests.
• Coordinate with cleaning and maintenance teams to ensure properties are ready for guests and issues are addressed.
• Update property listings with accurate information, photos, and descriptions.
• Process payments and manage invoicing for various services.
• Conduct online research for local attractions, amenities, and services for guest recommendations.
• Maintain a database of guest and host information, ensuring data accuracy and confidentiality.
• Troubleshoot and resolve minor technical issues related to the online platform.
• Provide general administrative support to the operations team as needed.

Requirements

• Proven experience in hospitality, customer service, or as a virtual assistant.
• Excellent written and verbal communication skills in English.
• Strong organizational and time management abilities, essential for a remote role.
• Proficiency in using online communication tools, CRM software, and G Suite/Microsoft Office.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• A dedicated workspace with a reliable high-speed internet connection.
• Experience with property management systems or booking platforms is a strong asset.
• A proactive and problem-solving attitude.
• Self-motivated and able to work independently with minimal supervision.
• High school diploma or equivalent; further education or certification in hospitality or administration is a plus.

Benefits

• This remote contractor role offers a flexible work schedule and the opportunity to work from anywhere.
• Competitive compensation is provided based on experience and qualifications.
• This position allows for significant autonomy and the chance to gain valuable experience within the growing sector of online hospitality services.
• Gain exposure to a global network of properties while enjoying the benefits of a remote career.