Shift Supervisor - Fast-Paced Café Customer Experience

Pedros; Burgersfort; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Pedros Bathal is seeking a capable supervisor to manage shift operations and ensure service quality in a fast-paced environment. You will lead the team, greet customers, take orders, and coordinate with the kitchen to ensure orders are accurate and delivered on time.

The role requires strong leadership, organizational skills, and the ability to work independently in a high-volume setting. Previous supervisory experience is preferred and a commitment to hygiene and safety is essential.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organizational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests; maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and elevate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Communication

Customer service

Attention to detail

Time management

Teamwork

Cash handling

Problem solving

Adaptability

Tools

POS system

Job description

Pedros Bathal is seeking a capable supervisor to manage shift operations and ensure service quality in a fast-paced environment. You will lead the team, greet customers, take orders, and coordinate with the kitchen to ensure orders are accurate and delivered on time.

The role requires strong leadership, organizational skills, and the ability to work independently in a high-volume setting. Previous supervisory experience is preferred and a commitment to hygiene and safety is essential.