Shift Operations Lead – Customer Service & Quality

Pedros Chicken; Wes-Kaap; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A popular fast-food chain in Cape Town is seeking a Shift Manager to oversee operations in a busy store. The role demands strong communication skills and the ability to work in a fast-paced environment, ensuring excellent service delivery. Key responsibilities include managing shift operations, taking customer orders, and maintaining high standards of cleanliness and service quality. Previous supervisory experience and strong leadership skills are preferred for this role, along with the ability to work independently.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Manage shift operations and ensure service, quality, and productivity standards are met.
• Greet customers warmly and create a positive first impression.
• Take customer orders accurately and ensure they match receipts.

Skills

Strong communication and customer service skills

Accuracy and attention to detail

Time management and multitasking

Teamwork and cooperation

Basic cash-handling and POS skills

Problem-solving and adaptability

Job description

A popular fast-food chain in Cape Town is seeking a Shift Manager to oversee operations in a busy store. The role demands strong communication skills and the ability to work in a fast-paced environment, ensuring excellent service delivery. Key responsibilities include managing shift operations, taking customer orders, and maintaining high standards of cleanliness and service quality. Previous supervisory experience and strong leadership skills are preferred for this role, along with the ability to work independently.