Shift Supervisor & Customer Experience Leader

Pedros Chicken; Wes-Kaap; On-site; ZAR 89,280 - 133,920; Full time

Job summary

Pedros Chicken in Cape Town, Blue Downs, is seeking a supervisor to manage shift operations and maintain service quality in a busy store. You will ensure orders are accurate, assist customers, and uphold hygiene and safety standards.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced environment. Previous supervisory experience is preferred and you will collaborate closely with kitchen staff to ensure smooth order flow.

Qualifications

• Experience in fast-paced food-service environments.
• Supervisory or team-lead experience preferred.
• Ability to manage shifts and ensure service quality.
• Willingness to follow safety and hygiene standards.

Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalated when necessary
• Restock items such as cups, lids, sauces, and napkins

Skills

Customer service

Strong communication

Cash handling

Team leadership

Attention to detail

Time management

Problem solving

Hygiene & professionalism

Job description

Pedros Chicken in Cape Town, Blue Downs, is seeking a supervisor to manage shift operations and maintain service quality in a busy store. You will ensure orders are accurate, assist customers, and uphold hygiene and safety standards.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced environment. Previous supervisory experience is preferred and you will collaborate closely with kitchen staff to ensure smooth order flow.