Shift Duty Manager – Hospitality Ops & Guest Experience

The Capital Hotels & Apartments; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital Hotels & Apartments in Cape Town is seeking a Duty Manager to oversee daily operations across Food & Beverage, Accommodation and Front of House, ensuring guest satisfaction and smooth shift performance. You will resolve guest issues, manage cash-ups and reconciliations, and step in for any staff shortages. The role requires Matric, a hotel management qualification, and 1–2 years of supervisory experience.

Qualifications

• Matric pass or equivalent.
• Hotel management qualification or similar.
• 1–2 years supervisory or managerial experience.
• Hands-on problem solving and calm under pressure.
• Strong teamwork and leadership by example.

Responsibilities

• Act as liaison between F&B, Accommodation and Front of House.
• Ensure smooth shift performance and resolve operational issues.
• Oversee cash-ups, reconciliations and variance control.

Skills

Team leadership

Problem solving

Communication

Education

Hotel Management Qualification

Job description

The Capital Hotels & Apartments in Cape Town is seeking a Duty Manager to oversee daily operations across Food & Beverage, Accommodation and Front of House, ensuring guest satisfaction and smooth shift performance. You will resolve guest issues, manage cash-ups and reconciliations, and step in for any staff shortages. The role requires Matric, a hotel management qualification, and 1–2 years of supervisory experience.