Guest Experience Lead & House Flow Supervisor

Craven Cottage CC; Franschhoek; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A luxury hospitality establishment in Franschhoek seeks an experienced Duty Manager to enhance guest experiences and oversee hotel operations. Responsibilities include managing check-ins and check-outs, coordinating with teams for seamless guest arrival, and ensuring inventory for daily needs. Ideal candidates should possess a tertiary qualification in Hospitality, experience in a 5-star hotel, and strong teamwork skills. The position requires flexibility to work shifts, including nights, and preference for candidates from the Franschhoek area.

Qualifications

• Minimum of 3 years Duty Manager or Assistant Hotel Management experience.
• 5-star hotel experience required.
• Certificate in First Aid/Fire Fighting/Health and Safety is advantageous.

Responsibilities

• Ensure guest experiences are positively managed and executed.
• Coordinate public space readiness and guest activities.
• Oversee inventory and ordering functions.

Skills

Hospitality management

Guest relations

Team collaboration

Attention to detail

Problem-solving

Adaptability

Education

Tertiary qualification in Hospitality or Hotel Management

Matric

Tools

Protel

MS Office

Job description

A luxury hospitality establishment in Franschhoek seeks an experienced Duty Manager to enhance guest experiences and oversee hotel operations. Responsibilities include managing check-ins and check-outs, coordinating with teams for seamless guest arrival, and ensuring inventory for daily needs. Ideal candidates should possess a tertiary qualification in Hospitality, experience in a 5-star hotel, and strong teamwork skills. The position requires flexibility to work shifts, including nights, and preference for candidates from the Franschhoek area.