Duty Manager

Istaff (Pty) Ltd; Stellenbosch; On-site; ZAR 360,000 - 540,000; Full time

Job summary

iStaff (Pty) Ltd is seeking a Duty Manager to coordinate daily operations across Rooms Division and F&B in a luxury hotel in Stellenbosch. You will act as a senior management presence during shifts and oversee VIP arrivals, reservations and events.

The role requires 4+ years of supervisory experience, strong guest service skills and knowledge of Opera, HubSpot and Dineplan. A solution-driven approach and reliable transport are essential.

Qualifications

• Matric / Grade 12 is essential.
• 4+ years’ Duty Manager/supervisory experience in a luxury 5-star hotel or similar environment.
• Strong Rooms Division & Food and Beverage knowledge.
• Proven leadership, problem-solving and guest service skills.

Responsibilities

• Coordinate daily operations across Rooms Division, F&B and other departments.
• Act as the senior management presence during shifts.
• Oversee arrivals, departures, VIPs, reservations and events.
• Drive exceptional guest experiences and handle service recovery.
• Resolve operational issues and make real-time decisions.
• Support and guide teams to maintain service standards.
• Conduct operational walkthroughs and identify improvement opportunities.
• Ensure health, safety, hygiene and operational compliance.

Skills

Leadership

Problem-solving

Guest service

Education

Matric / Grade 12

Tools

Opera

HubSpot

Dineplan

Job description

Minimum Requirements

1. Matric / Grade 12 – essential
2. 4+ years’ Duty Manager/supervisory experience in a luxury 5-star hotel or similar environment
3. Strong Rooms Division & Food and Beverage knowledge
4. Proven leadership, problem-solving and guest service skills
5. Experience with Opera, HubSpot & Dineplan
6. Warm, professional and solutions-driven approach
7. Own reliable transport
8. Flexible to work shifts, weekends and public holidays

Duties and Responsibilities

• Coordinate daily operations across Rooms Division, F&B and other departments
• Act as the senior management presence during shifts
• Oversee arrivals, departures, VIPs, reservations and events
• Drive exceptional guest experiences and handle service recovery
• Resolve operational issues and make real-time decisions
• Support and guide teams to maintain service standards
• Conduct operational walkthroughs and identify improvement opportunities
• Ensure health, safety, hygiene and operational compliance